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Big Lake Grout Repair

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Reviews in Big Lake to Replace or Repair Grout

Grout Doctor Global Franchise Corp
5.0
I needed some flaking grout replaced due to a previous tile job gone wrong (by another business; see my reviews) I got a coupon in the mail for this business, so I thought why not? Couldn't be worse than the last guy! I called the number and Aaron responded and came immediately to look at the job. He gave me a bid and we made an appointment for 5 days later. He showed up right on time and took out the flaky grout, installed a new tile to replace a broken one, and replaced the grout.. The procedure was done in several steps to allow the product to dry. It looks great.
- Penny B....
WILD S'TILE
4.0
Overall I am please with the job he did. Outstanding job matching the grout in the hallway. There was some excess grout on a couple of joints in the tub surround, he returned next day and correct the work without hesitation. Not everything is going to be perfect and a response like that is outstanding customer service. The only problem I have is that a couple areas could have been clean-up a bit better.
- Jon S....
Chugiak Restoration & Custom Tile
5.0
I'd echo the sentiments of the other listers, Stacy was punctual, explained what he was going to do and why. He kept his area clean and finished in the time he said he would. I would not hesitate to call him again,
- Pete G....
WILD S'TILE
5.0
Called him on a Friday, he came within the hour to look the bathroom over and give me an estimate. He was afraid he would find damage to walls behind the tiles, but told me that it was properly backed with cement board, which would save me a lot of money. He came the following monday, and completed the entire job within a few hours. Looks wonderful, and I'm sure it'll last for many many years.
- Bonnie S....
Chugiak Restoration & Custom Tile
5.0
Stacey did an excellent job painting and also did a great job with tile and grout work. He did a meticulous job. He is a perfectionist.
- Linda I....
WILD S'TILE
1.0
Joe explained that he would use a special tool to remove some of the old grout before applying new grout. The estimate was 3 hrs. work for $200.00 that we thought was very reasonable. He started the job on time and finished in two hours. He closed the bathroom door and it was completely quite. He did not remove any of the old grout, only applied new grout over old grout. Two weeks later discoloration appeared per tile grout. We found him on ANGIES list prior to hiring him for the job. Reputable businesses such as grout doctor (5 reviews) had only a reasonable reviews compared to W'STILE where he had approximately 40 reviews. It was obvious after ripping us off that he was probably submitting his own reviews. We hope this is helpful so someone else does not get lured into hiring him because of all the positive reviews and very reasonable cost.
- James M....
Grout Doctor Global Franchise Corp
1.0
Called Aaron Daniels to get an estimate for regrouting tiles around a bathtub and a shower stall. He came by and gave me the price and said it would take a day to pull the old grout off and recaulk and clean up. I let him in on the morning scheduled and had to go out. My son and mother were in the house but stayed out of his way. By the time I got back, four hours later, he was 'done', gone. I later found out that within the hour he had already cashed the check I gave to my mother to hold onto in the event I was delayed. He had ultimately grouted over the old grout instead of removing it. The walls above and next to the tile edge had grout residue all over it. My tub and shower pan had dried clumps of grout that dried to the consistency of concrete. The floors of the bathroom had grout residue and powder next to the tub and shower. His caulking technique was unsightly. On closer examination, the grout had bubbles that 'popped' after it dried leaving the old grout showing underneath. When I called the number I got a voicemail message. He called me back after the fifth message in two days. I got assurances that he'd come back to see what I was complaining about but never did. Subsequent phone calls were never returned. I wound up cleaning off the walls, touching up the grout in the spots that were messed up and recaulking myself. I'm kicking myself for not taking the time to go to civil court to get my money back.
- Mary-ellen T....
Grout Doctor Global Franchise Corp
2.0
The quote was for 3 hours work. I was surprised that this included one hour waiting in the car/truck while the group dried. I asked if he could repair the edging along the countertop. The wood was separating from the countertop He agreed to do that. The nails he selected to use split the wood at every location. Since then the wood has reseparated.
- Dennis D....
Grout Doctor Global Franchise Corp
1.0
When he was done I had several chipped and broken tiles. I had silicon that was put on over grout residue. I asked him to come out and repair what he had done for 3 appointments; he cancelled all of them for some excuse. I am taking him to small claims court.
- Linda I....
All About Flooring
1.0
Charles came out to give a bid and I accepted. He took me to the store to pick a grout color and needed supplies. He came to do the job. I had a question about using wonderboard under the tile. He said it wasn't necessary as the flooring installed was enough. The job looked great. He did say it wasn't necessary to seal the grout, even though everybody I had talked to said it should be sealed. At the time I thought it looked great (So did Charles; he even included pics of the job in his ad.) I also had him replace a board in the laminate floor in another room Forward a couple months. The grout started chipping away in the kitchen. I didn't do anything immediately, as I was having surgery and didn't want to have anyone over. A couple months afterward, I called Charles and told him about the grout chipping away and the "hollow" feeling of the tiles when stepped on. He came over, looked at it and said it was probably just a bad bag of grout. He said he would go back to the store, get a new bag and come over to replace the grout at 12:00 the next day. That was the last I saw of him, despite repeated calls to his number. I always got his voicemail. He never returned my calls. I really think he realized not using the backing material was a goof and didn't want to replace the floor. I am really disappointed; he seemed like a decent honest guy.
- Penny B....

Repair Grout in Big Lake

2.9

(7)

Recent Review: I needed some flaking grout replaced due to a previous tile job gone wrong (by another business; see my reviews) I got a coupon in the mail for this business, so I thought why not? Couldn't be worse than the last guy! I called the number and Aaron responded and came immediately to look at the job. He gave me a bid and we made an appointment for 5 days later. He showed up right on time and took out the flaky grout, installed a new tile to replace a broken one, and replaced the grout.. The procedure was done in several steps to allow the product to dry. It looks great.
4.8

(40)

Recent Review: Overall I am please with the job he did. Outstanding job matching the grout in the hallway. There was some excess grout on a couple of joints in the tub surround, he returned next day and correct the work without hesitation. Not everything is going to be perfect and a response like that is outstanding customer service. The only problem I have is that a couple areas could have been clean-up a bit better.
4.9

(38)

angi certified
offers coupon
Recent Review: I'd echo the sentiments of the other listers, Stacy was punctual, explained what he was going to do and why. He kept his area clean and finished in the time he said he would. I would not hesitate to call him again,
4.4

(198)

Business Description: We are a full line cleaning company. We are Locally owned and operated. We have about 10 employees so we are able to handle large and small jobs. We guarantee our work and stand by our quality. our web address is commerciallyclean.net. GREEN FRIENDLY!
4.9

(87)

Recent Review: Rob gave us a detailed quote and the work was preformed as quoted. Found both Rob and his workers to be vehry professional.
4.7

(4)

Recent Review: They quoted me four days and it only took three. They showed up 15 minutes prior to when they told me and gathered their things so they were ready to start on-time. Cesar was very professional as was his assistant. I had just had cabinets delivered and installed and he was very clean with the grout. Our contractor had told us to buy this very expensive product for our flooring and Cesar told us that would be overkill and it was a waste of money. That saved us hundreds of dollars as we were able to return the product. He mastered the layout, which was very technical, and a few companies told me they weren't willing to do attempt a herringbone pattern. I will be calling him to do our tile backsplash throughout our kitchen once our countertops are installed.
1.0

(2)

Recent Review: Charles came out to give a bid and I accepted. He took me to the store to pick a grout color and needed supplies. He came to do the job. I had a question about using wonderboard under the tile. He said it wasn't necessary as the flooring installed was enough. The job looked great. He did say it wasn't necessary to seal the grout, even though everybody I had talked to said it should be sealed. At the time I thought it looked great (So did Charles; he even included pics of the job in his ad.) I also had him replace a board in the laminate floor in another room Forward a couple months. The grout started chipping away in the kitchen. I didn't do anything immediately, as I was having surgery and didn't want to have anyone over. A couple months afterward, I called Charles and told him about the grout chipping away and the "hollow" feeling of the tiles when stepped on. He came over, looked at it and said it was probably just a bad bag of grout. He said he would go back to the store, get a new bag and come over to replace the grout at 12:00 the next day. That was the last I saw of him, despite repeated calls to his number. I always got his voicemail. He never returned my calls. I really think he realized not using the backing material was a goof and didn't want to replace the floor. I am really disappointed; he seemed like a decent honest guy.
1.0

(1)

Recent Review: Horrible experience with this company. They hung the sheetrock straight up, joints meet floor to roof. They installed a pony wall under a 6" beam with 2x4's, crooked floor to beam and curves over the run of the 10' wall. After paint was done, I can see every tape line. I now have paint on my tiles, smeared over my window trim. Floor had gray grout, they used white grout. Pointed out the problems to the owner, he tells me "you can't expect perfection". Terrible experience, would never recommend this company to anyone.
5.0

(1)

Recent Review: Deas was very particular on tile being level, grout spacing and overall appearance. He was juggling jobs but contacted us with delays if he was going to be late. This is the third job we hired Deas. Two other bathrooms where he completed the tile in the shower and the floor. Each time he pays attention to the details. The grout lines are even and straight; tiles are square, and overall appearance is wonderful He maintains the jobsite cleanliness each time. We have spent +$30K with Deas. This last job we waited 4 months to have him specifically do the job. He is busy but because of the quality and honesty of Deas, we feel he is worth the wait. Calling is likely best way to get a hold of him. He is as honest a contractor as you will ever find. I cannot say enough about his work product or professionalism. He has a bright future in front of him.

Frequently Asked Questions & Answers about Repair Grout

What services are related to Repair Grout?

  • Tile Installation

  • Flooring

  • Hardwood Floors

  • Handyman

  • Home Remodeling

  • General Contractors

  • Epoxy Flooring

What do customers in Big Lake say about Repair Grout?

I needed some flaking grout replaced due to a previous tile job gone wrong (by another business; see my reviews) I got a coupon in the mail for this business, so I thought why not? Couldn't be worse than the last guy! I called the number and Aaron responded and came immediately to look at the job. He gave me a bid and we made an appointment for 5 days later. He showed up right on time and took out the flaky grout, installed a new tile to replace a broken one, and replaced the grout.. The procedure was done in several steps to allow the product to dry. It looks great.