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Big Lake Cracked Heat Exchanger Repair

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Reviews in Big Lake to Repair Cracked Heat Exchangers

24hr Arctic Heating, Thawing, and Drain Services
5.0
Verified that the heat exchanger in the existing furnace had gone bad after 14 years of service. This was accomplished the day after calling the Contractor with my best guess as to the problem with the existing furnace. Contractor contacted the furnace manufacture to obtain warranty information as the heat exchanger was covered under manufacture warranty. The estimate to install the replacement hear exchanger was in the $1,000.00 range. Contractor stated that the value of the heat exchanger being provided under warranty was $250.00 and I would be responsible for the freight cost to ship it to Alaska. The Contractor also explained that when completed I would still have parts in the furnace that were 14 years old and subject to failure in the future. After calling to obtain that cost of shipping, which was estimated to be $265.00, it became more cost effective to replace the furnace with a new model. Contractor was able to accomplish this in far less time than repairing the existing furnace. As we are still in the winter months it was important to restore the heating function in the house. The contractor call that evening after the installation was completed to check on how the furnace was functioning. The very next day it began to short cycle and within 2 hours of calling Contractor he came to see what needed to be adjusted. The 14 year old thermostat was the main cause of the short cycle problem. We will replace the thermostat to solve this problem. Also noteworthy is the fact that the Contractor was able to get the original furnace manufacture to provide an extended warranty on the new furnace (also made by same manufacture) which has an equivalent value to that of the warranted heat exchanger. Thus I received something of value for the warranted item. This was undertaken by the Contractor on his own, not requested by me. This is a step beyond that is certainly appreciated by the home owner.
- James C....
Heatsource Mechanical Inc
5.0
Friendly, knowledgeable, professional staff. Sales rep was very helpful in explaing problems & Benefits. He also performed inspection & quality control after installation, reviewed thermostat operation, etc. Installation area was courteous, tarped their traffic area to prevent soiling carpet. Great job overall.
- Ron M....
Northern's One Hour Heating & Air Conditioning
5.0
Our experience with NHAC was great from start to finish. All are very pleasant,professional and easy to work with. They were on time and cleaned up after everything was done. They have a good price on service calls and it was taken off of the bill when we purchased our new unit. Along with the tax credits and refunds we saved a bundle. There wasn't any high pressure, just honest answers about the products they sell and what would be appropriate for the size of our home. They all take pride in the high rating they hold on Angie's List and we will be having them do annual maintenance on our new equipment. They answered all of our questions during the inspection, evaluation and during installation. Great people. We are looking forward to lower energy bills and safe equipment from now on.
- Maggie P....
Heatsource Mechanical Inc
5.0
Staff and service technicians are very knowledgable, sales staff reviewed lots of options, work was done on time and quickly, explainations of operation and service was very clear and helpful.
- Bob V....
Anchorage Plumbing and Heating
5.0
main office called at 8 am ahead of scheduled earliest start time (8-10 am) to let us know the technicians were on their way. Said the techs name was Jason. Techs arrived about 8:20 to begin work. They were wearing non-company jackets, and did not identify themselves as being from Anchorage Plumbing - which I would have liked. That being said, One of two techs said, we are here for the winter furnace check., so we were clear to have them start. Work took about an hour. They answered our questions about condition and about additional services and optional parts they could provide on a future visit. Both techs (Jason & ??) were polite and professional and did not waste time. They were organized and tidy.We plan to have them do additional work on the heating system after we get the bid.
- Jon F....
Moore Heating and Cooling
4.0
Technician came out on Monday because boiler had stopped working over the weekend - looked at boiler and noticed heat exchanger was leaking; told us that it was not worth fixing and likely warranty will cover some cost. He did not seem to be very knowledgable and seemed to have trouble explaining why the boiler stopped working in the first place. He was in the house for maybe 10-15 minutes total and we were billed for 1 hour labor which is reasonable. The technician had to send pictures and contact the boiler manufacturer to obtain warranty coverage the next day - this was also charged a full hour of labor which I think is ridiculous! We were contacted by an estimator to look at our boiler and provide an estimate for the new boiler. He was punctual and professional and we had an estimate the next day. The estimate only had a total price; no itemization to show the cost of the new boiler, labor costs, parts, etc. Given that it had been nearly a week without hot water and they could get it done the same day we approved the cost. The installer called me around 4:30 or 5 pm to let me know they were heading to the house. By the time I was off work at 7 (so less than 3 hours) they were already gone and the boiler was up and running. They gave us a bill for 8565 with no itemization, so I called and asked for an itemized bill. They sent an identical bill with no itemization and when I called to ask for a break down of costs they said they "don't do that." Based on the warranty refund I was able to figure out the boiler cost of $2884 and the install cost of $5681!! The cost of two hours of work plus materials (most of which were already present) was more than twice the cost of the actual boiler! The boiler worked well for hot water but when we turned on the heat a week later, nothing. Another service call to figure out what was wrong. This technician was on time but also did not seem to be very knowledgable. When looking at the boiler he asked me for my manual which I provided. He ended up calling another person to help him figure out what was going on. Turns out that the temperature was set far too low by the installers. An easy fix and since then, the boiler has been working well. Overall, the work was done well and done fast. The price was outrageous in my mind and the fact that they won't provide an itemized invoice helps confirm that there is no basis for the high prices. Update 10/2/15 - The company noticed the review on Angie's list they contacted me again. After asking again they did provide an itemized invoice - it contained broad categories for boiler, labor, material & permit. It was still not as detailed as I was hoping. I contacted the company by phone for a more thorough breakdown of costs which he provided, and he said that they were actually losing money on the job. They did offer to cover next years annual maintenance. Overall they did great work and boiler has been working without incident. Communication is a little lacking and I think they should have more transparency in their fees. They should be able to provide a DETAILED invoice upon completion of a job to eliminate confusion about prices. I understand the explanation given for the price of the job but it still doesn't the fact that I feel it was overpriced.
- John K....

Repair Cracked Heat Exchanger in Big Lake

Angi : Local Reviews : HVAC Contractors : AK : Big Lake : Big Lake HVAC Contractors : Big Lake Cracked Heat Exchanger Repair
4.4

(7)

Recent Review: Verified that the heat exchanger in the existing furnace had gone bad after 14 years of service. This was accomplished the day after calling the Contractor with my best guess as to the problem with the existing furnace. Contractor contacted the furnace manufacture to obtain warranty information as the heat exchanger was covered under manufacture warranty. The estimate to install the replacement hear exchanger was in the $1,000.00 range. Contractor stated that the value of the heat exchanger being provided under warranty was $250.00 and I would be responsible for the freight cost to ship it to Alaska. The Contractor also explained that when completed I would still have parts in the furnace that were 14 years old and subject to failure in the future. After calling to obtain that cost of shipping, which was estimated to be $265.00, it became more cost effective to replace the furnace with a new model. Contractor was able to accomplish this in far less time than repairing the existing furnace. As we are still in the winter months it was important to restore the heating function in the house. The contractor call that evening after the installation was completed to check on how the furnace was functioning. The very next day it began to short cycle and within 2 hours of calling Contractor he came to see what needed to be adjusted. The 14 year old thermostat was the main cause of the short cycle problem. We will replace the thermostat to solve this problem. Also noteworthy is the fact that the Contractor was able to get the original furnace manufacture to provide an extended warranty on the new furnace (also made by same manufacture) which has an equivalent value to that of the warranted heat exchanger. Thus I received something of value for the warranted item. This was undertaken by the Contractor on his own, not requested by me. This is a step beyond that is certainly appreciated by the home owner.
4.2

(26)

Recent Review: Friendly, knowledgeable, professional staff. Sales rep was very helpful in explaing problems & Benefits. He also performed inspection & quality control after installation, reviewed thermostat operation, etc. Installation area was courteous, tarped their traffic area to prevent soiling carpet. Great job overall.
4.7

(59)

Recent Review: Came out really fast, they were really good, shut off the gas. I will be getting a new furnace with them. They also brought a camera to show me the crack.
4.8

(354)

Award 2020Super Service Award
Recent Review: main office called at 8 am ahead of scheduled earliest start time (8-10 am) to let us know the technicians were on their way. Said the techs name was Jason. Techs arrived about 8:20 to begin work. They were wearing non-company jackets, and did not identify themselves as being from Anchorage Plumbing - which I would have liked. That being said, One of two techs said, we are here for the winter furnace check., so we were clear to have them start. Work took about an hour. They answered our questions about condition and about additional services and optional parts they could provide on a future visit. Both techs (Jason & ??) were polite and professional and did not waste time. They were organized and tidy.We plan to have them do additional work on the heating system after we get the bid.
4.8

(141)

angi certified
offers coupon
Recent Review: Technician came out on Monday because boiler had stopped working over the weekend - looked at boiler and noticed heat exchanger was leaking; told us that it was not worth fixing and likely warranty will cover some cost. He did not seem to be very knowledgable and seemed to have trouble explaining why the boiler stopped working in the first place. He was in the house for maybe 10-15 minutes total and we were billed for 1 hour labor which is reasonable. The technician had to send pictures and contact the boiler manufacturer to obtain warranty coverage the next day - this was also charged a full hour of labor which I think is ridiculous! We were contacted by an estimator to look at our boiler and provide an estimate for the new boiler. He was punctual and professional and we had an estimate the next day. The estimate only had a total price; no itemization to show the cost of the new boiler, labor costs, parts, etc. Given that it had been nearly a week without hot water and they could get it done the same day we approved the cost. The installer called me around 4:30 or 5 pm to let me know they were heading to the house. By the time I was off work at 7 (so less than 3 hours) they were already gone and the boiler was up and running. They gave us a bill for 8565 with no itemization, so I called and asked for an itemized bill. They sent an identical bill with no itemization and when I called to ask for a break down of costs they said they "don't do that." Based on the warranty refund I was able to figure out the boiler cost of $2884 and the install cost of $5681!! The cost of two hours of work plus materials (most of which were already present) was more than twice the cost of the actual boiler! The boiler worked well for hot water but when we turned on the heat a week later, nothing. Another service call to figure out what was wrong. This technician was on time but also did not seem to be very knowledgable. When looking at the boiler he asked me for my manual which I provided. He ended up calling another person to help him figure out what was going on. Turns out that the temperature was set far too low by the installers. An easy fix and since then, the boiler has been working well. Overall, the work was done well and done fast. The price was outrageous in my mind and the fact that they won't provide an itemized invoice helps confirm that there is no basis for the high prices. Update 10/2/15 - The company noticed the review on Angie's list they contacted me again. After asking again they did provide an itemized invoice - it contained broad categories for boiler, labor, material & permit. It was still not as detailed as I was hoping. I contacted the company by phone for a more thorough breakdown of costs which he provided, and he said that they were actually losing money on the job. They did offer to cover next years annual maintenance. Overall they did great work and boiler has been working without incident. Communication is a little lacking and I think they should have more transparency in their fees. They should be able to provide a DETAILED invoice upon completion of a job to eliminate confusion about prices. I understand the explanation given for the price of the job but it still doesn't the fact that I feel it was overpriced.

Frequently Asked Questions & Answers about Repair Cracked Heat Exchanger

What services are related to Repair Cracked Heat Exchanger?

  • HVAC Companies

  • Plumbers

  • Heating Oil Company

  • Water Heaters

  • Air Duct Cleaning

  • Ceiling Fan Installation

  • Electrician

What do customers in Big Lake say about Repair Cracked Heat Exchanger?

Verified that the heat exchanger in the existing furnace had gone bad after 14 years of service. This was accomplished the day after calling the Contractor with my best guess as to the problem with the existing furnace. Contractor contacted the furnace manufacture to obtain warranty information as the heat exchanger was covered under manufacture warranty. The estimate to install the replacement hear exchanger was in the $1,000.00 range. Contractor stated that the value of the heat exchanger being provided under warranty was $250.00 and I would be responsible for the freight cost to ship it to Alaska. The Contractor also explained that when completed I would still have parts in the furnace that were 14 years old and subject to failure in the future. After calling to obtain that cost of shipping, which was estimated to be $265.00, it became more cost effective to replace the furnace with a new model. Contractor was able to accomplish this in far less time than repairing the existing furnace. As we are still in the winter months it was important to restore the heating function in the house. The contractor call that evening after the installation was completed to check on how the furnace was functioning. The very next day it began to short cycle and within 2 hours of calling Contractor he came to see what needed to be adjusted. The 14 year old thermostat was the main cause of the short cycle problem. We will replace the thermostat to solve this problem. Also noteworthy is the fact that the Contractor was able to get the original furnace manufacture to provide an extended warranty on the new furnace (also made by same manufacture) which has an equivalent value to that of the warranted heat exchanger. Thus I received something of value for the warranted item. This was undertaken by the Contractor on his own, not requested by me. This is a step beyond that is certainly appreciated by the home owner.