October 2013, my really old back fence blew over from severe winds in Eagle River. I called Titan, among other companies to see if they could come out for an estimate. I initially called on Sunday, the 13th. Titan called me back the next morning promptly. They let me know that they were gearing down for the season and would not be able to come out until the spring. I was disappointed, but understood since is was October, in Alaska. The person I spoke with was very courteous in her explanation and she offered an option for taking my name, number, and property address and putting me on a work list for the spring to have them come and do an estimate. I thanked her and chose to decline. I have begun the process over of calling contractors to get my fence fixed this spring, April 2014. I called Titan on Easter Sunday and left a message for someone to call me back. Meegan, from the Titan office, called me Monday morning to make arrangements for an employee to come and do an estimate. Chris Zeman called me from Titian a little bit later and we set a time of 0730 04/24/2014 for him to come to my home for the estimate. Chris and Meegan were both very helpful, cheerful, and professional. I have two quirks that I want to mention. 1. It is not appreciated when arrangements are made with someone to be somewhere at a certain time and then you call them exactly one minute prior to your impending arrival to say that you are somewhere else and unable to make your committed time. 2. On a professional level, it is not a common practice to use a text message to communicate with a potential client unless they requested being contacted by text message. Perhaps I am nit picky, but there you are. At 0800 on 04/26/2014, Chris promptly showed up for the measurement and viewing of the worksite. He was professionally dressed, in a company truck, with business cards in hand. Chris took the time to ask about how I wanted the new fence to look and asked a lot of questions to get specifics. I let him know I wanted my fence screwed together and brackets to hold it together rather than toenailing. I guess this is a common practice but I don't like the look. And in my opinion, screwing the boards together will make for a better held together fence. Chris asked about an as-built survey for the property, which none of the other contractors asked for. I thought that this was important and showed a level of knowledge to be appreciated. Chris let me know he would have an estimate for me by the end of the day. He called me with a question about the height of the new fence to match the height of the existing fence we have already have on the property. By 1030, Chris had a proposal typed up for me. Wow! I am very happy every time a professional keeps their word. It shows that they are ready to take on the job. I let Chris know that there were other bids that I was waiting on and he also let me know that Titan would be a bit flexible on price to come within a few hundred dollars of the other bids. They want the business! My husband and I chose Titan and came to terms. On 05/05/2014, I woke to the subcontractors getting started on work first thing in the morning. I reiterated to the subcontractors what we wanted to happen and he asked a few questions. Then he got straight to work. It took a day to dig all the holes for the new fence posts, a day for setting the concrete into those post holes and letting it dry, and two days to actually put the fence together the way we requested. When the fence was being put together, the guys on the crew realized that because of the height of the fence the concrete they had poured was not sufficient to carry the weight of the fence. They re-dug around the original concrete and poured more so that it was the right measurement for the height of the fence. Phew! Crisis averted! The digging of the holes would not have taken so long if the previous contractor hadn't dumped their old concrete into the ground at the end of the fence. Titan's crew not only dug it all up, they hauled it away with the rest of our rubbish. That was not part of our contract and they went above and beyond for us! The only thing Titan was not able to do was to tie in the new fence to the fence on the park side of our property. They would have needed permitting for that so we opted to not have them do the tie in. All that was left was to buy and install the gate lock for the doors on the fence. The subcontractor went to buy a basic set. My husband went to Lowe's to choose something that he would like and ended up purchasing that instead. When the subcontractor came back with the basic set to install, my husband told him that he preferred what he bought. Chris from Titan was made aware and let us know that if we let him know how much they were that he would deduct the difference off our final bill. We left for a vacation the following week. Chris followed up with us to see how we liked the fence and was there any last touches to be made while we were on vacation. Chris has made working with Titan easy and seamless. I did not love the texting at the beginning of the work relationship, but that being said, everything else I have needed has been answered to right away. The fence is beautiful!