I made an appointment with Dave. He showed up exactly on time. Whenm he got into the oven, the igniter was working (kind of) although not well. I had him replace it anyway, but he made certain to ask if that was what I wanted. If I had decided not to replace the igneter, there would have been no charge. The repair was complete in less than half an hour, and the oven works fine now. I might mention that I used Dave once previously to work on a very old washing machine (over thirty years old). Parts for this washer were no longer commerically available, and the problem was a defective timer. Dave spent well over an hour adjusting the broken timer and got the machine to work, although he cautioned me that it was only a matter of time before it broke again. He offered to search for the proper part used, but I told him not to bother. Because the repair was not ideal, he charged me only $30 for his time. Thge machine held up for another six months and then failed completely in another respect, and I replaced it. I can only say that I appreciated Dave's persistence, fairness and honesty. I would certainly call him again.