I called Mountain Mechanical on a weekend hoping they would have someone who could come out and fix my sump pump after finding over a foot of water in my crawl space, and calling several other companies who don't have an after hours service. They had a technician available who was very honest about what the cost would be and was also able to check my heating system and give me an estimate for a humidifier in addition to getting all the water out of my crawl space. He got my sump pump working and got rid of all the water, and all it took was a new motor. Once he had assessed the sump pump he came up and explained to me what it needed and exactly what it would cost so there wouldn't be any surprises. After he was done with that he inspected my heating system, including my furnace, hot water heater, and my unit heater, and also gave me the estimate for the humidifier I have been wanting for a very long time. When I got the bill I was pleasantly surprised to find that he had only charged me the call out fee, the cost of the sump pump motor, and their special rate of $39.95 to inspect my heating system, even though he was there for about three hours since he had to drain the crawl space down so he could get to my sump pump. The $39.95 special they run is only for the inspection and does not include any repairs or parts, but he was very honest about that before he did it and made sure to take the time for me to understand that if my system needed any repairs there would be an additional charge for that. I thought this was a great deal since the $39.95 probably only covers the technicians time and nothing else. My unit didn't need any repairs or parts so the only charge was the $39.95 for the inspection. I had some questions about my heating system and some concerns I had with its ability to keep functioning since it is an older unit. The technician was more than willing to explain to me what things I might notice happening if my system begins to fail so I can hopefully catch the problem before I end up with no heat in the middle of winter. When I asked about an estimate for getting it replaced if I wanted to he wrote on the invoice a quick estimate for its replacement and said that it would be good for quite awhile, but reassured me my current unit was working just fine, and it still is. I also asked about a higher efficiency furnace and the benefits and costs of installing one, which he also wrote up an estimate for and reassured me that he himself had done lots of them, as had his fellow technicians at the company. The company seems like they want to make sure their customers are taken care of and they have always been very honest with me and when I had previously had them come out for other services, Mountain Mechanical came in with the best price, and by far the best service I have ever received. As a women I sometimes worry that since I don't know anything about my heating system that someone might try and rip me off and charge me for a bunch of stuff I don't need, but with Mountain Mechanical they break down all of the charges on an invoice, that I got a copy of, so if i want to compare prices I can, and save the service record for my files. When I called in to schedule the humidifier install the ladies in the office were very nice and professional, glad to help me get the appointment scheduled, and were willing to work with me around my work schedule. Overall I had a great experience with Mountain Mechanical and will definitely keep using them. I am planning a bathroom remodel soon and will likely stick with Mountain Mechanical.