We felt the initial visits regarding selections for our counter top and flooring were very informative and supportive to our needs and thoughts. The visit fromm the staff went very well too, but key information regarding the counter top was inaccurate, which was brought to light by the installer during the install. The counter top installed was not what we requested. They offered to replace the newly installed counter top with the bullnose type we chose, which was appreciated, but we felt going through this process again regarding time off work and the reinstall process was just too much to manage and we weren’t prepared to do this twice. They did reimburse us for the difference in cost between the bullnose and 90 degree. The flooring was also discussed with their staff on their visit to our home and later by phone, but again important information was not given to the installer. When the installer arrived on site he advised that he was not informed that he was to install the floor in a diamond pattern in all areas. The installer also stated on several occasions it had been some time since he last installed a pattern of this type. This too gave us the impression the planning stages of this project were overlooked or never documented. Staff were very professional and courteous, but the information provided was not always accurate or conveyed to the installers. Counter top installer, very professional, courteous, performed the install on time, quality of work seems excellent, very clean when he left. Flooring installer, very professional, courteous, quality of work seems excellent. His time management was never accurate per times he stated he would arrive, a big negative. Install took much longer since he was not provided the correct information regarding the install and the fact that he had not performed the diamond install for some unspecified amount of time. Did not clean as well. Grouting: Installers very professional, courteous, and did a great job of cleaning. When the gentlemen arrived to install the flat bar, he was not informed that we requested gold colored flat bar, he only had silver of which we later replaced. It’s very concerning to us that we followed thier defined process of payment and they were paid on time as requested, yet when it came time to pay us the difference regarding the counter top, we were informed they would be considering the amount and it would take a few days. The business came highly recommend by a co-worker, yet with all the above negative issues in mind for our future projects this summer and beyond, we will not be considering thier business for any further projects. Special thanks to Judy for all her diligence and support, she was outstanding!