Purchased Countertops and vanity tops at Home Depot July 2019 for installation in September 2019. Received voicemail from Precision Countertops in September that They needed more $ or they cannot install. Went to home depot to try find out what happened and why I am being charged more, they said the contractor remeasured and I need to pay more, I refused sine I had measured the countertops, my GC measured, Home Depot Measured, and another countertop installer had measured, in summary all had the same measurement and drawings, they had no explanation but said if I didn't they would not install. I paid recluctanly since it seems they would not make the install date of September 29, 2019. Next they said it was delayed for a month, terrible but no recourse so I waited. They then pushed back install to November then December until 19th of December... So after being three months late they installed in December 2019 but the countertops didn't look right. My GC was there and the intstaller asked me if I knew they had an additional seam and one in a bad place and the stone was different on the other side of the seam. My wife and I viewed the countertops after the install and were shocked that it was not what we ordered and the stone was not uniform and the seam was in a dangerous place and according to my GC and the company installing (not precision not home depot but another third party) stated it may crack at the seam due to poor placement if we put anything heavy on that area,. I was furious and spoke with Precision in Washington but the girl I was talking to was removed from the case and a new PM named brady told me they would refund my money so I can get a local contractor to replace it. Home depot got involved and I asked them for a refund and to cover any additonal costs with a new contractor. I spoke with many different people and finally got no resolution. I emailed executives at Home depot but they pushed me off to thier Admin Assistant who just stalled me and finally sent me a letter April 07 stating they cannot give me a refund. The manager at the store I paid for the countertops wanted to visit the house and I offered to have someone meet him there but he will have to pay for thier time since I was not in the area, he never replied to my emails or calls, and they secretary of the Executives sent me a letter stating I was not available for a site visit which is incorrect. So its been over 11 months and they refuse to give me a refund. I've sent over 40 emails and called many different people but there is no accountability and there are 3 different parties involved in this travesty, Precision(the ones who fraudulently upcharged me and installed 3 months late), Home depot the company I paid and have been in contact with and the local installer who made me aware of the danger of the seam and actually told me to contact Home depot or Precision to try to figure out why they did that. I just want a refund for countertops and I’ll deal with the replacement. I have incurred alot of costs having to pay my GC to meet and help the local installer since Precision did not make the schedule I had to get someone to the property to meet them and work with them.