We were converting the bathtub into a shower and needed the drain moved. Up to this point, Alkota was THE plumbing shop we used - I could say no wrong about them. However, here's the story: The bathroom was gutted, with all plumbing fixtures removed when the plumber arrived. He turned off the water but opened all the fixtures. When he was finished, he forgot about opening the drains and they all flooded that bathroom plus the downstairs bathroom, to a depth of about 1.5 inches. I walked in downstairs, found the water sheeting down the walls and through the ceiling. By the time he came downstairs, I had cleaned up all the water. However, the ceiling was left pretty damaged. But because we had had a leak in that ceiling, the company said they were not responsible for any of the damage. In the photo, you can see the water stains from the past leak - which would have been an easy patch. The rest of the damage was from this flood. The water from the tub spout went directly onto the ceiling. His solution was to throw a towel on it. We brought out some heaters and it took 36 hours for that part of the ceiling to dry out. To add insult to injury, the plumber spilled rank water from the old drain onto the stair carpet and again, did not say a word. But sewer smell is hard to disguise. We were left to clean that ourselves. When we called the office, they basically said that they would give us a 10% discount the next time we needed a plumber and not send out that particular plumber. Accidents happen and we can be very understanding of such. We probably would have been happy with an apology, offer to clean the stair and sending how some dryers.