Tyler, the owner of servpro arrived 20 minutes after we called him. We called him at 0530 because we discovered severe water damage throughout the house. Tyler was very professional and went right to work trying to find the source of the leak. He didn't worry about who or how he was going to get paid, he genuinely seemed to care about the situation we were going through and wanted to help. He wasn't a know it all like the idiot plumber from Green Valley plumbing that showed up 2 hours later, even though I called him before Tyler. He listened to everything I had to say and tried to find the leak based off of that. Once he found the leak he went into the crawl space, not the idiot plumber and fixed the leak. Right after fixing the leak Tyler and his crew went right to work cleaning up the water and drying out the house. They used quality equipment and were very cognizant of all our furniture/walls. They were actually very good around our pets as well. Tyler explained all the work he did and explained how all the equipment he was using worked as well. By doing this he really put me at ease and made feel confident that my house would be cleaned up properly. The most impressive part about Tyler was his professionalism. The drying process took 3 days and Tyler showed up everyday at the time I determined to take readings and adjust the drying equipment. Tyler wouldn't even bad mouth the plumber when I clearly could see that he was shocked by the plumber's actions. All signs of a constant professional. Instead of billing me for his work Tyler talked to the company that caused the initial leak and agreed to bill them directly. If you want good quality work done by someone that still believes in professionalism then I highly recommend Tyler.