Herb came and estimated the cost, and was helpful in assessing which screens needed to be replaced. They picked up the screens that same day to insure that the new screens would be complete when the windows were done. The crew came the following week, did all the windows, and replaced the screens. They were great -- very fast and also very thorough. At that point,we realized that the security door also needed a new screen, and one of their crew measured it. Herb came back a few days later to replace the security door screen (an extra charge about the $250). Also that day, my husband walked through a screen door because it looked so good that he didn't see it. So on his visit, Herb put the screen door back together, unbending the frame and reinstalling the screen and thus averted what looked in the moment like a small disaster.