I emailed American Handyman Service Monday afternoon. Before the end of day, Herb had called me to set up the appointment. He was very friendly and professional, and helped establish a clear plan of action. We set an appointment for a handyman to come to my home Wednesday morning; certainly a rapid turnaround time. Nathan called Wednesday to inform me he would be a few minutes late, which I appreciated. He assessed the damage to the wall. Although the trim needed to be replaced, he verified that the drywall looked undamaged. He sprayed a preventative mold treatment on the affected area and replaced the trim. He then inspected the roof, and invited me to survey what had happened. He made several recommendations of how to repair the damage as well as suggesting some preventative measures. He was clear with his proposal and included approximate prices. Nathan repaired the roof and installed a drain gutter to prevent this damage in the future. Nathan then spent time discussing future projects with me. This included information that would be helpful to me as a homeowner, even if I didn't use American Handyman Service for the job. Nathan made sure I understood the invoice and had made sure not to charge me for any materials he was able to return as unnecessary for my job. Lastly, Herb, the owner, left me a message the following day to confirm I was pleased with the work provided. I would certainly consider using American Handyman for future repairs or projects in my home.