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Tucson Gazebo Building

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Reviews in Tucson for Building a Gazebo

LM Landscaping & Hardscaping
3.0
I feel bad writing this review because L&M are very nice; however my experience left me so upset that I can't let it go. Things started off great - they showed up as scheduled for a consultation and I chose them based off the great reviews on Angi, Matt's friendliness and responsiveness, and the reasonable price I was quoted. It turned out that the project was more complicated than they expected so they ended up charging me nearly $3000 over the quoted price. I understand sometimes projects go over budget but, as professionals, they should have known to a reasonable degree what the project would entail. When I explained this, they gave me a "deal" and only charged me $2000 over the quote and offered a discount on future work. Ok, fine. After the project was "finished" my husband and I found an extensive list of issues with the work (mostly very minor, except for some cement that was poured such that my gate would no longer open and close). They fixed all of these, I paid them and all was fine. Flash forward a couple of weeks and I'm about to order a gazebo for the paver slab they installed and instead of the 13X13 I requested it actually measures 12x10. Admittedly, I should have noticed this earlier but I was preoccupied with the extra $2k I had just paid for the job. When I messed M about this he replied the "the slab is 12x12". Huh?? When stated again, no it is 12X10 he never replied. So in short: project was misquoted and off by $3000 and the work was not done to specification. I would have rated 2 stars, but the paver work is beautiful and, had everything been done correctly, I certainly would have recommended L&M to others. My recommendation for anyone using this company is to have the quote and specs written down before they start.
- Kaitlin C....
Tucson Turf LLC
2.0
8) All he remembered was "river rock." On that part, I came home to find about $4,000 worth of the wrong rock. It was all huge white chucks with sharp edges. They were using me as filler work so I never knew for sure when they would be there or exactly what the schedule was for doing some things. 9) The company did not owe one cent of that mistake. They didn't even offer to split the associated expense with me. It was horrible watching the crew take up all of that rock. They had to do it with hand shovels around the turf so as not to damage it. 10) I told the company I would arrange for the rock and pay for it. They were to instruct the company when to deliver it but if they didn't show up and the company had to dump 30 TONS of rock in my alley and leave it, they would see me in court. 11) That installation went smoothly because I had arranged it. 12) I had put about 40 hours of research into the plants and foliage I wanted. I took photos of the bare yard and in Photoshop, I drew in where I wanted things and showed the proportional size of all. I wanted large plantings to anchor the corners and smaller shrubs and bushes to be arranged in front of the large growths. I wanted a certain cut of privet by the block wall(trimmed tall and narrow to look like Greek columns on either side of a gazebo) and my #1 rule was TO NOT plant little things straight along the length of the block wall like little soldiers. 13) They ignored most of my instructions. I don't think they ever looked at my research, long list of plants that were acceptable to me, diagrams of placement and notes on those drawings. I don't know what half of the stuff in my yard is (they didn't know what some of it was either), I got privet with balls on top instead of columns, and there are a lot of little soldiers in straight rows. 14) In terms of coming out to do work, I was lucky to get a call the night before by 7 or 8 pm and, several times, they called on their way in the morning and I had to leave work to go let them in or forfeit their visit. 15) The work went on for months and I ended up paying $3-4,000 over the estimate and half of the stuff in my yard I hadn't asked for and didn't like. 16) The crew people were very good people and very hard workers. Their last day, I carried in lunch for all of them form Church's and thanked them for trying so hard despite circumstances beyond their control. 17) I had complained to higher ups and was continually ignored. Afterward, they were insane enough to ask me for a reference and I said "You have to be kidding me." RECOMMENDATION: The artificial turf is beautiful, well done and holding up beautifully. It worked out well once we got straight on where it went. The two "C" reviews have to do with the split between the crew and the management, and the split between the artificial turf and the landscaping. BOTTOM LINE: - I would recommend them to put in artificial turf. A good job and well worth the money which is plenty because I chose a higher quality. Just make sure you communicate very clearly WITH THE CREW PEOPLE where you want it. I WOULD NOT recommendthem for any landscaping beyond the turf. Nothing. Don't risk the grief. I feel badly about giving them a bad review. If I could review just the crew, the review would be better. As I work in a privately-owned service business myself with thousands of regular customers serviced in Tucson every month, I really do not understand how the service people could be so earnest and hardworking and the management such incompetent, careless rip-offs. It doesn't make any sense!
- Susan S....

Building a Gazebo in Tucson

4.9

(84)

Award 2020Super Service Award
Business Description: Southwest Design Group makes your outdoor space livable by improving your exterior yard appearance and usefulness. We install items like concrete and concrete coatings, pavers, artificial grass, patio covers and gazebos, outdoor kitchens and fire features, pool remodels, landscape and irrigation. Everything from complete backyards to individual items with quality and professionalism in mind at all times.
4.8

(17)

angi certified
offers coupon
Business Description: With over 15 years of experience in the landscaping business, we are here to address all your landscaping needs and dreams you may have: hardscaping, landscaping, irrigation, tree trimming, artificial grass installation, retaining walls and more.
3.7

(30)

Business Description: Owned and Operated.

Frequently Asked Questions & Answers about Building a Gazebo

What services are related to Building a Gazebo?

  • Garage Building

  • Hardscaping

  • Handyman

  • General Contractors

  • Awnings

What do customers in Tucson say about Building a Gazebo?

I feel bad writing this review because L&M are very nice; however my experience left me so upset that I can't let it go. Things started off great - they showed up as scheduled for a consultation and I chose them based off the great reviews on Angi, Matt's friendliness and responsiveness, and the reasonable price I was quoted. It turned out that the project was more complicated than they expected so they ended up charging me nearly $3000 over the quoted price. I understand sometimes projects go over budget but, as professionals, they should have known to a reasonable degree what the project would entail. When I explained this, they gave me a "deal" and only charged me $2000 over the quote and offered a discount on future work. Ok, fine. After the project was "finished" my husband and I found an extensive list of issues with the work (mostly very minor, except for some cement that was poured such that my gate would no longer open and close). They fixed all of these, I paid them and all was fine. Flash forward a couple of weeks and I'm about to order a gazebo for the paver slab they installed and instead of the 13X13 I requested it actually measures 12x10. Admittedly, I should have noticed this earlier but I was preoccupied with the extra $2k I had just paid for the job. When I messed M about this he replied the "the slab is 12x12". Huh?? When stated again, no it is 12X10 he never replied. So in short: project was misquoted and off by $3000 and the work was not done to specification. I would have rated 2 stars, but the paver work is beautiful and, had everything been done correctly, I certainly would have recommended L&M to others. My recommendation for anyone using this company is to have the quote and specs written down before they start.