This was an unusually positive experience. Jack gave us an estimate for repairs and replacements of kitchen cabinets and countertops in our beach condo. Unfortunately, one of his service people put several scratches in our kitchen wallpaper. Jack immediately called us and said he would send someone out to replace all of our wallpaper at his expense. He followed through, and he called us several times to be sure we were happy with the results. Then, after our counters were installed, our dishwasher failed. It was delivered and the installer said he couldn't install without taking out tile. We called Jack, and he sent his person out. They were able to install the dishwasher without tearing out any tile. Jack had told us the additional price for the dishwasher would be about $250. I don't generally like estimates, and when it was a difficult job, I was afraid that the price would be significantly higher. Jack called to tell us he wouldn't charge anything. This is a company that really cares about customer service.