Merle Steele came to our home to talk to us about the Gulfwave2 tankless water heater. He was very pleasant and informative about his product. He looked at our current tank water heater and looked at the breaker box, which is located inside new custom made cabinets. He said there would be no problem in installing his unit. We agreed on a time for the installation. The contracted plumber/electrician, Richard Sturgeon, came at the appointed time and went to work on the breaker box. He had pulled the permits before arriving. Richard advised that there was a problem with installing this unit and he would need to tear out part of the wall in order to complete the job. ( the wall contained our new cabinets). I told him that was not an option. Richard was very nice and we went over all options - all involving tearing out part of a wall with cabinets. We could not arrive at any acceptable solution. Richard called Connie Steele, owner of this company, and he was told to have us pay for the permit and if he got his money back he would reimburse us. Per call to City Hall, no refunds on permits. We paid Richard for his cost spent for the permit as we felt this was not his fault. He is contracted to install the unit and was not present at the initial meeting we had with Merle Steele. I felt I would deal with the company itself. I strongly feel that the company, Gulf Coast Tankless Hot Water, should have not pulled the permit until it was determined by a qualified electrician/plumber that this unit could be installed. Since this was not a company policy, they should have at least taken the responsibility of reimbursing Richard Sturgeon for the cost of the permit and not charged us for their error. I called Connie Steele today and nicely discussed this matter but she feels that her out-of-pocket expense was more than mine so she will not consider any refund of the permit fee. The cost of the permit was not a lot of money ($62.00 ) and life will go on, but I would not recommend this company.