I called to get an estimate and Russ came out the next day. He gave me a price and then a discount for calling from Angie's List. He said he would return the following week and do the repairs and would leave me a bill on the table as I was going to be out of town. The work was done well and as described and a bill left for me. A follow-up call was made to alert me to the repair being completed and for me to call if I had questions or concerns. Great response, great service, great follow-up, great price, great job.