When our old washer started leaking, we were nervous because our landlord is known to be "frugal." However, he gave us leeway to hire whoever we wanted. Neighbors recommended Don from AAA Appliance Repair (I HOPE this is the right company). Don not only found the problem, but was able to fix it, even though fixing meant extra work on his part. He said most people would just say forget it and get a new machine. He found that the shaft was corroded, so he fixed that and reassembled the machine. THen, during testing, he found the agitator was not working properly because some little plastic bit had broken. So he fixed that too! He showed up alittle late but he called a couple times to give us updates on his arrival, and then came when he said he would from the last update. He kept the area clean and was as nice as he could be.