I had a new toilet installed at the end of last year and it was not anchored down properly. As a result it rocked and didn't sit flush to the floor. Well, all that rocking and instability caused the seal to start leaking. In fact the seal was shot because of the improper install. I called this plumber because of their great reviews. I was not disappointed. Victor came out and really had his work cut out for him. It was a shoddy installation from the get-go and he had to fix it. He was super nice and did a wonderful job. He is the nicest guy and I would not hesitate to call them again. I only talked to Chuck on the phone but he seems very nice and helpful also. It took Victor a couple of hours to fix the problem and that included a run to Home Depot as this new style toilet needed a different type of something that I can't remember. Anyway, the job was done, my toilet does not rock or leak and I am a happy camper.