Tampa Bay Sump Pump Repair

Four days before leaving on mini vacation, red light and alarm went off in the front yard. I call Maurici Plumbers to check it out along with other kitchen sink issues on my list. Technician Kenny arrived on time to address all the problems. At that time the red light had turned off, so a proposal was written for four other issues. The next day, which was the day we were to leave, the red light alarm went off again. My husband dug up the septic lid to inspect the sump pump. It was making a strange noise. I had to call during our vacation to have the same technician, already familiar with the problem, to come out and replace the pump and PVC to it. Many of our neighbors came by, knowing we were out of town, to check on the technician that was working to fix this issue. They were all impressed by his knowledge and professionalism. Excellent job!

PUMPS INSTALLED, ROUTE SEARCHED-THEY FOUND IT WASN'T EVEN CONNECTED. I HAD ONLY 1 PUMP-I PAID FOR TWO SOME TIME OR OTHER. I AM SURE THAT IT'S GOING TO WORK WITH THE NEXT HEAVY RAIN.

It wasn't a fun job. The two guys who came out tried to do the most cost-efficient work possible. They were nice and polite. They did an excellent job and double-checked their work. I have used them in the past, and I have always been very pleased with them. They are very professional; they're reasonably priced; and they know what they're doing. They replaced the water heater, and I was pleased with that work. We haven't had any issues with them.

Anderson Pumps (owner and two associates) came out to my home to provide a proposal for a drainage issue on my property. They came out and reviewed the property discussing the low points and how to address the issue. I asked if they would measure to validate their claim and they said no. They said it was a big job but was something they could do; they went go back to the office to send me a proposal in the mail. After 4 weeks and 2 calls I have not received anything. I would not deal with this company as they can't even follow through on providing a proposal.

The man Ray Duncan Pluming sent out to give the estimate took our information and model # etc. He never looked to see what might be wrong with the pump , even as simple looking to see if it had a blown breaker. He did nothing to examine the pump. He called to price a new unit and gave us an exorbitant price for replacement. I was very disappointed as they were the company that originally installed and also repaired it in the past. We paid a service call for a waste of our time. Another company did our plumbing job and charges were 1/3rd of Ray Duncan's written estimate. Sad.

Kevin was very responsive. I left a voice mail and he called me back right away and advised when he would be able to come by to look at the sump pump. He followed up when his prior commitment was running late so we set up time for the following day. Kevin called when he was on his way. He was very friendly and extremely polite. He looked at my sump pump and it turned out the pipe that was attached to it wasn't glued. I bought this house four months ago so I had no idea that the prior owner didn't glue it. He glued it and all is now working. We will definitely use his services in the future when we want to have our irrigation system checked.

THEY WERE VERY GOOD AT RETURNING MY PHONE CALLS, AND THEY CAME OUT WHEN THEY SAID THEY WOULD BE HERE. THEY ALSO CORRESPONDED WITH US ON E-MAIL, SO IT WAS VERY EASY TO SCHEDULE WITH THEM.

They came out on an emergency situation. We called them at 10pm once the basement had flooded and they ended up coming at 1 am. One technician came out to do the work and it took about an hour and half to complete. The technician that came back out to install the back up pump was great. He cleaned and organized and really took the extra time to do the job right. He was great to deal with and was fantastic.

Everything went well, and it was a great experience. The technicians were very friendly and knowledgeable, they had modern equipment, and they charged reasonable prices. They've done so well that we intend to use them for some drainage work in the near future.

I CALLED R&S AND THEY WERE EXTREMELY PROMPT, PROFESSIONAL, AND HONEST. THEY UNDERSTAND THE MEANING OF 'CUSTOMER SERVICE' AND WERE ALSO GREAT AT EXPLAINING THE PROBLEM TO A PERSON WHO DOESN'T KNOW A LOT ABOUT PLUMBING.

My backup sump pump had failed when I tested it a couple days before Hurricane Irene was going to hit us. I called Horizon and was very specific in my request stating that I needed to replace the backup sump pump before the storm arrived. They assured me their trucks were fully stocked, but I asked again about the specific parts for a backup sump pump. They said yes, they carried backup sump pump parts. They were scheduled to arrive between 2 pm and 6 pm on that Friday. The office had called around 4 looking for the technician, but mistakenly called me when they realized he was still at the previous location. I was told he would be on his way shortly. Around 5:30 i was called and told he was running late but would be on his way soon. He arrived around 7 p.m. that evening. The technician looked at my backup pump system and told me they didn't have any parts for backup sump pumps and their supplier had been out of backup sump pumps since Irene was first forecast to come our way. He said he could order one and it would take a few weeks. He quoted the price for the repair and said it would cost nearly what I paid for the original system. He did verify for me that there was no warranty since the existing system was 4 years old. He did offer advice to contact the manufacturer to try to get the warranty extended, but all this did nothing for preparing me for the oncoming storm. He started to write up a service ticket explaining there was a charge for coming out, but I quickly reminded him that when I first made the call, they said the service charge was waived when they run late and that he would have the parts. The entire experience was a disappointment. Our power did go out during the storm as water was rushing into our sump pit, but I thank God I had purchased a generator a few years before and it still worked.

They did an excellent job. We use them for plumbing. They did diagnostic work to find out what was causing the leak in the basement. They brought in equipment and people and dug down 8 ft to the sewer. They found the problem and did some work along the side. They also rerouted the sump pump which is only a year old. The lines that went into the sump pump, we had had some work done by another company a few years ago and the line was going uphill instead of going downhill. They did some waterproofing where the leak was but not the entire basement. I had used them for plumbing before so when I was looking for someone to do the water leak, I noticed that they did waterproofing. I said, oh I know they are good so.

Team was professional and helpful. Demolished the concrete pad and moved the remnants to the front of the house so we didn't have to. Installed a below ground automatic on sump pump and installed a discharge pipe from the back of the house to the street. They forgot to install a key part and cut a buried electrical wire. Made one call and they were out there first thing in the morning. Made all repairs in a very short time frame. We are very happy with their service and professionalism.

THE PLUMBER, GARY CONVERSE, WAS VERY EFFICIENT AND CONSIDERATE. GETTING TO THE PUMP IS DIFFICULT, BUT HE HAD NO COMPLAINT ABOUT THAT. HE EXPLAINED VERY CLEARLY WHAT THE PROBLEM WAS, AND SHOWED ME WHAT CAUSED IT, GAVE ADVICE FOR THE FUTURE. I HAVE SINCE HAD TO CALL THE COMPANY AGAIN FOR THE SAME REASON, BUT IT WASN'T THE SAME CAUSE AND THE CHARGE WAS ONLY $35 FOR A SERVICE CALL.

The first estimate was 900. Then it was 2000. Then they complained that they were losing money on the job and wanted to charge my 92 year old father 500.00 for putting a 29.00 alarm on the sump pump they put in. They took a month just to dig a hole. Complaining every day about how hard the work was and how they weren't making enough money. Every week it was something new to try to extort money from my elderly father.