Tampa Bay Pool Remodeling

It went great! The project moved along just as we were told. Everyone working for Freestyle was courteous, helpful and kept us informed. We love our new pool!

I contacted Freestyle for an estimate on new pool construction. The salesperson who came to my home was prompt, knowledgable about the construction process and the company, and listed to my desires for what I wanted in a pool. He left the appointment and said that he would have a design and quote within ten days, which was actually quite a long time compared to the amount of time it took other builders to get back to me with their quotes. After the ten days passed and I had received no quote, I contacted the salesperson. He told me that He would have the quote to me within 48 hours. Three days later I still had not received the quote. At that point I informed them that I would be going with another builder. I was looking forward to receiving their quote and possibly doing business with Freestyle since it is apparent from their many reviews on Angieslist that they construct quality pools. That said, when I have other highly rated companies that are responsive and make strides to try to earn my business, it concerns me when the basic sales and design process doesn't go smoothly and they don't get things done in a timely manner. If they say a quote will be ready within 10 days and two weeks later it still has not been received, how can the customer expect to trust them to complete the pool construction in a timely manner? Construction is where the delays come up in pool building. It's a huge red flag to me when delays start coming up before the contract is even signed.

We highly recommend Larsen's Pool and Spa to anyone. Our journey in adding a swimming pool to our home began in 2021 with carefully reading a multitude of reviews on various pool builders available to us. Once we narrowed our search we sought the BBB ratings for the two remaining companies. Larsen's Pool and Spa had a stellar rating with only one complaint in 3 years (resolved), compared to their competitor which had 27 complaints. Eric, the owner of Larsen's Pool and Spa, personally introduced himself and welcomed us. From the beginning, we met with professionals of Larsen's Pool and Spa who guided us throughout the entire project. Our buildout began early November and was completed by Mid February. We actually paused the buildout for one month since we traveled overseas, otherwise we would have finished by mid January. Total actual buildout from start to finish took 9 weeks (13 weeks taking our pause into account). We wanted a pool that would blend into our landscape and lake. We therefore chose not to enclose nor surround our pool with pavers. It is set within and surrounded by St. Augustine sod. We also had Larsen's Pool and Spa replace our lanai concrete pavers with the same marble coping used for pool. The workmanship was excellent. We couldn't be happier with the final results. Our pool feels as naturally set in the yard as the lake behind our property. The equipment chosen by Larsen's Pool and Spa is working perfectly and we enjoy the option of controlling the pool light and color via smartphone. Even though we chose not to have a screened enclosure, maintenance has been minimal. We very much enjoy the open air feel when in the pool, and the final envisioned look of our yard was accomplished. Thank you to owner Eric, John M., Brooks T., Justin C. and everyone at Larsen's Pool and Spa for making our vision a reality! AAA+

Spoke with Jon whom is a co-owner and explained that I have purchased an in-ground swimming pool pump and digital programmable multipurpose control. Nobody that I had spoken to until I spoke with Jon was willing to install a pump and timer since I did not purchase from them but nobody sells the pump (very efficient). Jon has been great throughout this frustrating time and I highly recommend Superior Pools. It just amazes me that pool companies do not want to install a 3rd party product.

Took forever for them to give estimate and get started. Many lies about why. Twice they didn't show when they saids they would with no courtesy call either before or after. Left huge lump in the bottom which they won't address. WARN OTHERS DO NOT USE THIS COMPANY

The collector tank on our condo pool broke, leaving our pool closed during the middle of snowbird season. After contacting over 10 companies that either would not get a quote to us, or could not perform the repairs, we turned to Angie's List and found John with Bay Area Pool Authority. He worked us into his schedule the same day, and took only 48 hours to come up with a very reasonable quote! I would HIGHLY RECOMMEND John! He was prompt, courteous, professional, and did exactly what he said he could do. Thank You Bay Area Pool Authority!

I called Leak Wizard on Thursday and was able to schedule an appointment for Friday to find a leak in my swimming pool. Marc called me Friday to say he could be early. Shocker. That never happens. In less than fifteen minutes, he had located and repaired a tiny hole in the grout. He then checked the rest of the pool to make sure there were no other leaks. Marc was very personable, informative and professional. I was very happy with the service and will call Leak Wizard again if the need arises.

Worst company of kind I have ever worked with! I had a new pool being installed and Hawkins is the electrical company contracted by the pool builder to do the electrical work. They called me on a Wednesday to let me know they would be out the next day to do the electrical work and would need access to the main panel. I informed that nobody would be home (out of state the entire week), but the main panel is on the outside of the house so it would be accessible. I also informed the woman who called that they needed to use the crawl space to run the feed and told her where the crawl space access was. Late the next day I checked my security cameras via my phone, as I did regularly when out of town. That’s when I noticed three of my cameras were offline, all connected through my detached garage. I had an outside receptacle that was too close to the new pool, so as part of code it was removed from the electrical box, which I was fine with. However, the electrician didn’t bother to reconnect the feed from that box that fed power to my garage. I think it’s pretty obvious if you have an electrical box with two feeds, one has power coming in and the other goes to something else. Once Hawkins was notified of their mistake, it took them two days to do a less than five-minute job of correcting their mistake, which means I had three security cameras offline for three days. I also noticed on my security cameras that they didn’t use the crawl space as informed, but instead dug up my front yard to run conduit from one side of the house to the other. All pool construction access was from the back alley, so the front yard was untouched to that point. When I called to ask why they didn’t use the crawl space I was connected to Adrian, who I think is one of the managers. He was very defensive, and never gave a good answer. When I told Adrian I didn’t want electrical conduit through my yard, but instead through the crawl space, like ever other feed on my house, and was obvious to the electricians, he said he could do it but I would have to pay for it. Me pay to correct work they were informed how to do initially and they did wrong??? I then contacted my pool builder about this issue, and they did what good and reputable companies do, and that was pay to have the feed moved to the crawl space, which they did, and wasn’t an issue for Hawkins and could have been done the first time. As part of pool building code, a convivence receptacle is required not less than six feet and no more than 20 feet from the edge of the pool. Since Hawkins removed the already existing receptacle that was too close, they installed a new one, but never tried to contact me and see where I might want it for my convenience, in my yard by my pool. Instead they installed one that was as absolutely as close to the subpanel as possible, but was basically unusable as it was in a far corner that had no deck space or other usable space near it to make it “convenient” for anything. So I had another, up to code receptacle installed by the open part of my new deck on the opposite end of the pool. When Hawkins came back to re-run the electrical feed through the crawl space, I asked them about removing the receptacle they installed, and initially one of the technicians said they would, but when they were about to leave it was still there. I asked them why and they said they spoke to Adrian and he said that since it was up to code when installed that it will stay. I told them I was the customer and it wasn’t their decision on where it should have been installed initially, and that I already had another one installed at my expense and up to code, and didn’t need theirs now. They said they didn’t care and that it would stay, and they left. The entire time they were at my house they were very defensive and argumentative. After the technicians left, I called their office and asked to speak to the owner, Eric Haeck. I was told he was not in the office and was transferred to his voicemail, at which point I left a message with a brief overview and asked him to call me back. Upon completing the voicemail, I got a call back from the receptionist, which thought I got disconnected, at which point she took a message for Eric call me back. I never got a call back from Eric, or anybody, nor has anybody from Hawkins even once apologized for destroying my front yard. Which left big holes on both sides of the sidewalk near the front porch, and were still there when they came back over a moth later to re-run the feed, and I watched as one of the technicians pointed them out to another technician and laughed about it, and they still did nothing about them. Bottom line, this company doesn’t care the slightest about the customer, only how to get the job done the easiest way for them, and their exact words when I spoke to them about running the new feed was they were going to do it “most convenient for us”. DO NOT USE THIS COMPANY FOR ANYTHING!!!

very professional, punctual , thorough , with attention to detail , courteous will ask again if the new problem develop.

Four years ago we picked superior pool to build a pool because their advertising said they would stand by their work 100%. We have had to have plaster replaced two times in the last four years due to the inferiority of the product that was used to plaster the pool, at no fault of superior Pool. With some negotiations and determination by us, Superior Pool has replace the plaster twice at no cost to us standing by their advertising. We have learned afterwards that the manufacturer, CLI wouldn’t stand by their product and never reimbursed Superior for the defective product. Although this Pool has been a long hard road for us, Superior has in the end given us the quality Pool we originally expected.

I am writing this because I have been looking for someone to help me with some pool repairs at my home. I received a call from Richard (the owner), despite the fact that he could not help me with my type of repair work, to give me a referral. I just wanted to let everyone know that I was really appreciative and impressed that Richard would give me that courtesy. I am sure that a person who goes above and beyond will do so with his work as well. Thank you.

It went great. I was very pleased. Came with 60 day guarantee. Received a $30.00 Angie's List discount, so it only cost $270.00. Would highly recommend.

Mr. Glinkie of Blue Atlantis was very professional and knowledgeable. He answered any questions that I had. The company did exactly what was expected and they did a great job with clean up. I would definitely recommend them.

I had extensive repair work that needed to be done on my pool and patio. The pool and patio were originally installed in the mid '70s. Robert Delafield came highly recommended from friends who have used him for their projects. His crew removed the concrete deck and waterline tile from the swimming pool. After that, they revised the pool area drainage and slope to manage rainwater. The original patio was built in such a way that heavy rain would cause the patio to flood back toward the house instead of away from the house. The new design for the slope and drainage completely eliminated the flooding problems that I had experienced over the years. They installed the new pool tile, coping, pavers and re-finished the swimming pool. The pool is beautiful and I couldn't be more happy with both the visual impact and the quality of the work.

The whole experience was very good with Matt. He was punctual, professional, and went out of his way to remove the pool light and replace the bulb for us.