The gentleman that showed up was nice and punctual. He worked hard to get the pool frames clean and accommodated my requests for certain areas to be cleaned better. Unfortunately when I left him to finish everything else the job became less well done. None of the posts got cleaned and the pool deck was only lightly rinsed in many spots. When he decided he was done with the pool deck he moved to pressure washing the house. He informed me that he would not be applying much pressure as he was concerned he would be stripping paint off but would instead be washing it with a soapy compound. I wasn't excited about this in part because we had hired them to pressure wash not clean but I decided to give it a chance. What a mistake! Not only were several areas not cleaned well at all but a nasty soap residue was left on all my windows which I had not hired them to clean and were fine prior to their arrival. He made a lot of excuses and said several times during the appt, 'once this algae sets in you will never get it totally clean again.' (Interesting as I was able to get them clean with my shabby pressure washer after he left.) When he was 'done' he asked us to look everything over but he rapidly put his equipment up before we concluded the walk through which made it incredibly awkward. We found so many issues we decided it wasn't worth dealing with having him redo the whole house. Also, I wouldn't trust the coupon. We were told that the coupon was factored in when we got the original quote which was a solicited call and was prior to us knowing a coupon even existed. I called to reach the owner to let them know of our experience but the person who answered the phone skirted my request numerous times. Instead he insisted that they send someone out to fix any issues, which I didn't ask for and told him I really didn't want, (because our first experience was so shabby we were willing to put up with the mess rather than deal with them further) but he persisted and I relented under the condition that they send a different service tech. Needless to say, the same tech called several times the day before the second appt and I was so upset I called that night and told them not to come back out. I highly recommend doing business with someone else.