Simply put: this company GETS it. Logan Steege is a consummate professional; easy to reach, polite as all get up, and really appreciates his customers. Scheduling with Jack O'Trades is a snap. I love that the service provider confirms the day before...to include providing a contact phone number that he (Kenny, who we used twice) answers. Jack O'Trades is a far cry from other handymen (via referrals, Angie's List) that endlessly cancelled, didn't show up, and/or claimed the job too small. Logan fit us in less than 3 business days later on both instances. Kenny (our service provider) was punctual, thorough, and - like Logan - uber professional. His repair work on our bathroom hardware exceeded expectations in its craftsmanship. He's also very good at problem solving on the fly...and displayed exceptional patience in addressing my questions/concerns. He works diligently but doesn't rush...and the attention to detail shows. I'm also a big fan of his ensuring complete satisfaction before calling it a day. He also cleans up behind every aspect of a job...which, again, reeks of utmost professionalism. If there's a catch...it's knowing how this business model works. There's a minimum $150 cost, so you're best to assemble a list of tasks needed to be done before doing them. Also and with any top rate business, you get what you pay for. What you don't, however, pay for is nickel and dime nonsense nor marked up materials. Kenny sized up needs...then left and returned with exactly what materials was needed. While this adds a little time to a job, I appreciate not wasting money toward completing it. Overall cost is determined by complexity - stated up front by Kenny in both instances - plus materials (which he determines based on above). Payment is done after the job via email invoice. I, for one, like separating payment from service provider. Jack O'Trades logically warranties their work...as any good business does.