My phone call was answered at 5:15 pm, I posed the problem and the person said he would get back to me in 10 minutes to let me know the possible problem with my oven. In 10 minutes he called me. He said he could get the part the next day and install it that evening at 7pm when I got home from work. At 7 pm the next day he came with the part, installed it and was done in about 20 minutes. Very pleasant, neat, honest, and best of all, the oven works after months of putting off the job because we thought we'd need a new one or get gouged by a dishonest repairman. Even my husband was amazed! We will call him again if needed for appliance repair.