This process started in October and finished yesterday, Jan 15th. I wanted a storm/screen door in addition to the entry door, but they did not sell them. So I would provide my own storm doorI wrote down the measurements he gave me, relying, to my detriment, on Bozarth's salesmans' expertise, and gave a $1053 check for half the charge. A few days later another man came to verify measurements, upon whose expertise I relied, to my detriment, before ordering the entry door which should take 4-5 weeks. I found the glass door with change out to screen for summer that I loved, but it was not carried in store. So bought on line from Home Depot Nov 2nd, paid $99.00 for shipping and It arrived in about 3 weeks. After Christmas I called to get an update on installation. It had been 10 weeks since I'd heard from Bozarth and figured that they should have the door by now. Clearly, Home Depot has more efficient shipping arrangements than Bozarth. Sure enough I received call a day or so later and we set the installation for Jan 4th. I was told the installer liked to start early and would be at my house around 8:30. Since retirement, I don't want to see or talk to anyone before noon. I muttered something about who was being catered to, customer or installer. He then asked what time, so I agreed to 10:00. All was well until time for screen door. It didn't fit. I showed the installer (Rich -- great guy) my notes on the measurements (did I mention that I did not receive a copy of the contract upon signing?) and very glad I did . . . and didn't lose them. I was upset of course, especially after what it cost to get it here, how long I'd waited for work to be done and thought I would have to pay to ship it back, which I couldn't do on my own, I'm 70 and wrangling heavy glass doors are out of my weight class. Rich was eager to fix the problem and volunteered to take it back if Home Depot would accept it; i got the ok and that is what we did yesterday. Returned great door and picked up an almost-suitable replacement and ate $99. Rich is the hero in this story. He did this on his own time, I found out later, so no OT from Bozarth on this Sunday installation. Rich earned all credit for job well done. Bozarth took no responsibility for this mess except the salesman showing up unannounced on the Amy of entry door installation. He was unctiously apologetic and handed me a copy of the contract. After a respectful amount of time gushing apologies, he asked for full payment. I said no, the job was not done. He called his boss and boss said collect the money for entry door, leaving off screen door installation. So I paid up with a bitter taste in my mouth, knowing that I would never do business with them again. Except for Rich. He's the best. There's an ad on tv with the line, "in no hurry to get anything done". That's my experience with Bozarth except for prompt payment, that, they will hurry to accomplish. But, then, they also hurry away from an unnecessary expense their mistake costs the customer (who relies upon their expertise to their detriment) with no offer of recompense. Maybe the lack of hurry is in performance and customer satisfaction. My 'customer satisfaction' came in writing this review.