If you are thinking about using Platinum Protection, I would say STOP – rethink that thought – are you sure? They offer much less than the other companies, and charge a lot more. Even though they tell you they are the only ones setting up security with cellular service, this is NOT TRUE. Taylor, a Platinum Protection Representative, knocked on the door – saying he was not selling anything but looking for 8 advertising homes in the neighborhood. He also stated he was not a “sales” person but a “marketing” person. The way he started the conversation lead me (and others) to believe he had approval from our HOA – he didn’t. He said his company would install, a GE security monitoring system at no cost to us. The catch was, we could not tell anyone as they would want the same deal and he could only offer the deal to 8 homes. After talking with other neighbors signed up as ‘advertising homes’, I found out they also received this same offer. After the initial review of what all was needed, Taylor said he would have to get special approval from his supervisor to install more than 2 door sensors (we have 7 doors). He never made this call but told everyone he was given special authorization – that does not appear to be true. When I inquired about putting sensors on the windows, he replied by stating the ‘Motion Sensor’ would suffice to cover the windows. The ‘free’ equipment only included one motion sensor which only monitors one average size room. Thus only one room would be monitored. In addition, he led us to believe that using the cellular connectivity would be much safer and that Platinum is the only company installing cellular equipment. Despite the fact that we have a land line, he indicated that with this type of system, no one could cut the phone lines from the outside and take out the monitoring system. Well, our phone is with Verizon Fios, and the lines are inside the garage. Thus, no one could cut the wires and disable the system. Taylor told us the cost of the equipment would be $1999.00. It would be free to us and only us. EVERYONE is offered this deal – so it is not a deal. Going through all the paper work, I thought it was strange that I never had to sign a release statement giving Platinum authorization to use my house as an advertising house. He quickly passed over the $199 activation fee – what? This was supposed to be a ‘free’ system. Oh it is standard, he said but since you are an advertising house, and if you will be flexible and work with us on the installation timing, I will cut it to $99 spread out over 3 payments. Taylor also said since we are an advertising house, he will make sure one of their lead techs does the install; he wants it done professionally and correctly. The install will be in 1-3 days and only take about an hour and 20 minutes. Less than an hour later Justin shows up to install the system which actually took over three hours. Justin laughed when he saw the note indicating he was a “lead tech”. He told us he was not a “lead tech”. I found out from my neighbor he had just finished training within the past 3 months. BTW – I called Taylor to tell him the motion sensor was installed behind the speaker, and that Justin was not a lead tech like he told me. His response was, “There are 2 Justins, and they sent the wrong one.” When Justin (the installer) returned to move the sensor, he informed me that the other Justin is a sales representative, not an installer. In addition, he did not know how to install the remote access application on my phone. The installation was a horrible mess. The sensors were in individual plastic bags. Justin took each sensor out and threw the bags on the floor. For three doors he had to drill into wood and the control panel required about 4 holes. After drilling, he left the sawdust on the floor and then proceeded to walk in it and track it throughout the house. He also had little pieces of wire cuttings just dropped where he was working – no clean up at all. There was a verbal survey with someone on the phone which he asked me to take when he was not quite finished with the installation. The survey people asked if he cleaned up after himself. I said NO. They responded that he would. He spoke with them again, finished the call, and then left – no clean up. When confronted later, Justin said he was sorry, but he was worried about his cell phone not working. I decided to check other security companies via Angie’s List. They all offered free equipment with the majority of them offering sensors on ALL windows and doors. Platinum only offered free door sensors. Platinum’s monthly monitoring is $50 a month (actually, $49.99, which the company reminded me when I spoke to them). After 1 business day and talking to neighbors, I sent in my cancellation notice via Fax and e-mail. Florida law allows me 3 business days, and I didn’t want to take any chances. A representative called me and offered me a new pricing plan. If I stay with Platinum, they would waive the $99 activation fee and drop the monthly monitoring to $40 (actually $39.99, which they pointed out again). I told the representative, ‘No Thanks please uninstall the system.” When the same installer, Justin (along with Jeff this time), arrived to uninstall the equipment, they removed all the sensors and the control panel. BUT, they left a complete mess of the glue on the sliding glass doors. It will probably take 2 bottles of Goo-Gone to get it all off. They filled the holes by the 3 doors where they drilled and on the control panel wall with spackle putty, but there was more putty on the floor than in the holes. AND, you probably guessed it, they walked through it and tracked it throughout the house. I was fortunate in that I saw full footprints of putty while it was still wet and was able to successfully clean it up. I have chosen a different security company. It has been serving customers in Florida for over 25 years. The sales representative with the new company has been in the business (and with this company) for 20 years. He has never heard of Platinum.