I will start with "Had it not been for a major issue we faced after installation", I would rate them a "A-". Pete was my point of contact from start to the end with Design/Installation/Service. He was professional, and a gentleman but at the end of the day, I have to rate them on the cabinets. Pros: 1. I got 3 quotes from different companies and Quality Cabinets was the lowest. By about 18% compared to the next quote. 2. They were very responsive and prompt to return my calls (esp before the contract was signed). 3. Quality of cabinets (Matrix) is all wood. Looks good. 4. Installation was done on time and as promised. 5. They did come back and installed toe kick and soft close contraptions for cabinets. Cons: 1. If I were to use them again, I would certainly have a detailed contract with design attached. My contract just said "replace cabinets". There were things we had asked for, which seems to come as a surprise to Pete when asked. For example, we requested soft close doors and drawers from get go. I was later told that Drawers come standard with soft close but not cabinets. On the +ve note, Pete did install the soft close contraptions for cabinets as well but we had to ask. 2. I would certainly attach agreed design to the contract. In our case, a full set of drawers instead of lower cabinet was missed. We did make some changes to design and I attributed it mostly to going back and forth. It was my responsibility as much as theirs that they understood what is being agreed to. 3. The shelves did not fit properly in pantry. 3/6 shelves were 1/4" short in width which made them unstable under load. I was told these are premade cabinets and there is nothing they can do about it. Not something i wanted to hear. Their suggestion was to put 2x4's under those shelves by ourselves. 4. All the things above were to some extent acceptable to me cuz of the price. But this following one was not. We did tile floors through out the house before cabinets but stopped at kitchen as the old cabinets were not yet removed. Floor contracter clearly told us to let him know when old cabinets were removed in so he can complete the tile before new cabinets go in. Pete disagreed. I went with Pete's suggestion. Installed cabinets on the floor. Tile contractor was not happy but he came and finished the kitchen. Guess what when we got our new appliances.. Our slide in stove sits 3/4" above granite at the lowest setting. Appliances are standard. Cabinets are standard. So what went wrong. Also the 3/4" is about the thickness of tile+thinset. Talked to Pete. His suggestion was to remove tile below the stove "ourselves". Tile removal is not the easiest thing. And even if we remove it .. it will make moving the stove a huge hassle. This to me is Cabinets 101. Read bunch of forums on cabinet install and I give Quality Cabinets and "F" for it. Having said all this, I went back and read their reviews. 99% of their reviews are "Cabinet Resurfacing". They are masters of what they do best. And thats on me to not have read that carefully enough. All in all, that stove situation made it extremely difficult for us and hence this review.