I contacted the company by email on May 13. I received a phone call the AM of May 14 from the wife of the owner. I was told that Ed would call me that day. Ed did not call me. I followed up with another email asking for the status of the call and was provided the same excuse that the owner previously used in a response to a complaint - It is a fine balancing act when you are the owner of a small business. I'm sorry if Ed wasn't able to call you today. Be assured, he will call you as soon as he can within the next few days. Thank you for your continued patience! Clearly the owner is struggling to follow-up with prospective customers. Any contractor who can't find 5-10 minutes to return a phone call, in my experience, will be unable to complete any aspect of a project on a timely basis. Ultimately, as consumers, we want a prompt response, honest dialogue and fair pricing. Failing in the first phase of the process is the strongest indicator of other potential problems. I will look elsewhere for a fencing contractor. In fact, I received a response from another Angie's List contractor the same day I requested information and while they are also very busy, they are coming out to my house this Sunday to review the project and prepare an estimate. That is an excellent example of customer service.