Jim King is the owner of Gulf Coast Kitchens. We contracted with him to remodel our kitchen. We were told that it would take about 8 weeks from signing the contract to have the Kitchen cabinets built , cabinet doors & veneer ordered and shipped. Once these items were available, it would take 5 days to install. I played "devils advocate" with Jim as I guessed that installation would take somewhat longer but he insisted that it would take at most 5-10 days to install. So we signed a contract on September 12 figuring that our kitchen remodeling project would be completed most likely by Thanksgiving or by the beginning of December. Terms of payment were 50% at contract signing, 30% at start of installation and 20% at completion. On Nov 7 Jim starts removing our existing cabinets as well as the microwave and stove.....we were thinking that the new cabinets would be installed as soon as the old ones were removed......dumb us.....we didn't ask that question!....after half the cabinets had been removed and microwave & stove carted away, Jim was ready to start removing other half of cabinets as well as dishwasher & sink. when we did ask that question.....Jim's response was that cabinets should be ready "in a few days" so that meant that we wouldn't have use of stove or microwave for a few days.....and now he was ready to tear out sink and dishwasher! We told him to stop removal until the new cabinets were ready to install as we couldn't afford to be without a functioning kitchen sink (not to mention not having a microwave & stove!). The new cabinets weren't installed and ready for installation of new appliances until Dec 18..so that was 6 weeks without a stove and a microwave! ...thank God we had a gas grill to cook on! The question is: "Why didnt Jim wait to tear out the old cabinets until the new ones were ready to install? His answer was that he thought the cabinets would be available in the "next few days" doesn't wash because he is the person who was building the cabinet boxes!..he should have known! His excuse was that he had to order the doors & the veneer to cover the cabinet boxes from an outfit in Pennsylvania and that they wouldn't provide him with delivery info! I think the real reason that he ripped out the cabinets on Nov 7 was to get his next 30% progress payment.........more on that later. Jim also said that he would install our new microwave, stove, & dishwasher......Well he did install the microwave and the stove but his employee didn't install the dishwasher.....so I rewired the electric and attached the relevant water/drain hoses to get it working in time for Christmas. Remember when Jim said that the cabinet installation would take 5 days? Here is a log of the dates that someone was on site working on the installation (by the way, they usually arrived about 10:30 AM and left by 3PM so we usually got a half day at most of work). Cabinets ripped out Nov 7 Cabinet install Dec 14, 17, 18, 20, Jan 16, 22, 23, Feb 18, March 12, April 8 Incredibly, it took 7 months for the project to be completed! Jim rarely answered the phone when I called him for status updates.....after repeated calls he would call back with apologies, excuses etc. (he didnt get our call, his cell phone was out of range) and then set a date to come out to work on project......there was a 50% chance that, when he gave you a date, he would not keep it. My opinion is that Jim is a one or two person operation with multiple simultaneous projects.....he can't afford to turn business down so he responds to loudest complainer.......he does a little piece of project A, then a piece of project B...just enough to temporarily satisfy them.....another issue is that I'm guessing that he has cash flow problems which could impact delivery to him of vendor items......he once told me he had to use his credit card to pay for items which indicates that he does not have open credit lineswith his vendors......hence his reason for wanting to rip out my cabinets (Nov 7) before the new ones were ready.....I'm guessing he needed the cash. I also notice that his cell phone rings a lot when he was on site working but that he wouldn't answer it......he sheepishly admitted that "I wouldn't get any work done if all I did was answer phone during the day" So how did the installation turn out? The new cabinets & countertop met our expectations. They look great although the finish in a couple of areas needs some adjusting. Jim, when he is available to work on-site does try hard to please.....but since we made the final payment, we have unsuccessfully tried to have Jim come out and fix a couple of minor issues.....wouldnt take him but 30 minutes to fix.....once again, he gives you a date he will visit and then never shows up! Its exasparating! I would NEVER do business with Jim again! And, in general, I would not deal with a one or two or three person organization!