My wife helped hire this company to replace roof of the house owned by her son. After many, many visit with sales rep and text messages and confirming the costs. Price was agreed on and asked them to start working on the roof; signed in Nov 2019 and had to call them in Feb 2020 and ask why they had not started the job yet. They came over in Feb and inspected the roof again and measured for materials. They arrived in March and started tearing the roof off. After they did that, they said a lot of decking that needed to be replaced. They claimed that instead of what they noted on the contract and their inspection form (that existing decking was plywood) they need to replace the deck and use planks. Cost difference between planks and plywood is about 4,600, and they did not use treated wood. While the roof is open and they removed some wood and had a hole in the roof, an additional 5,900 increase would be necessary, despite their inspection form plainly stating what material would be used. After they finished the roof, they were asked them to come back as areas looked to be done incorrectly. They did not respond and wanted 6000 for decking not part of the inspection report. The roof was not leaking before and now had leaks, and damage to historic house with plaster ceilings. The curved section of the front roof is pulling apart, as there are numerous gaps throughout the section; sections of the roof edge are pushed out and the metal improperly applied. They finally came back to inspect the roof the week of 7/27/20, including a "manager" that stated the flashing was incorrect, and the curved section of our roof consisted of flashing and was not the right material, thus the issues being experienced (wavy, lifting). Some repairs were done on 8/1/20, however, there are multiple issues, including but not limited to: -The second story front porch roof peak has sealant smeared around the top joint and onto the porch tile and siding. This was done with little regard for the appearance of the roof (photos taken). - More sealant was used on the edge of the porch wall, and applied in a similar manner. - Flashing was applied to the short roof area on both sides of the porch; the J channel was cut and removed, the siding cut, and a flashing applied. Per certified roofing contractors, it is always recommended to install step flashing behind lap siding, not to cut it back, remove the J channel, and then leave it. Three (3) fasteners were placed into the siding in what appears to be an effort to bring it flush to the wall, however, the entire edge of the siding is now rough cut, uneven, and loose, and must be repaired (if possible) or replaced. The same circumstance applies to the second story porch area. -The curved section of the porch roof had screws placed into the flashing (a term used by THR staff regarding the material used for that section, and readily recognized when compared the roof materials used on other areas) and has some sealant applied in areas. This area still has “waves” that existed prior to the repair effort (in addition to where it was lifting and it areas where it continues to lift) and looks nothing like the rest of the roof. The material not the same as the rest of the roof, and the lifting and wave properties noted above truly worsen the appearance. - Second story porch roof valleys have gaps; sealant was applied but again is done in a similar manner. - The fascia area (included within the confines of the contract) on the back side of the building has not been repaired. - Interior ceilings have areas that need repair. The attached photos evidence the poor quality of work, and are taken after the repair effort of 8/1/20, or unchanged after their visit of that date. An overall poor experience, roof looks bad. Sorry they did this installation, would not recommend them.