I felt that I paid a lot of money for the 3 locks that were installed. After the electronic lock was installed I asked where the manual was so that I would know how to change the lock combination if I needed to. Also how to set-up temporary lock combinations and etc.. I was told that the manual was in their other van and that they would get it and bring it by my house in an hour. Never happened! At the end of the day, I called and they said they would either bring it by the house or mail it in the next week. Never came! After a week, I called again. Once again, I was told "we're going to mail it!" It is now November 22, 2014 and I still have not received the manual. Update: one of my neighbors brought the manual over to my house today, 24 November 2014. He said he "found it outside your house along with the newspaper blowing in the breeze". He said, "I thought I would save it for you and give it to you when I saw you. I thought it was important". I really appreciate that they brought it by my house. But it would of been nice to if they had left it in the front screened foyer area so that it wasn't blowing around in my driveway. Finally, I was happy with the work that was done.