An Engineer and a Sales person drove to my new home in St Augustine, Fl. The company is located in Port Richey, Fl. They had a good sales line and the Engineer assured me they could handle the Geothermal unit for my home. In April of 2011 I gave them a deposit of $8,500.00 to get the process started. When the home was ready for the Geothermal unit in June 2011 I had the local well drilling company assess the land for a well site. They told me my existing well would not be capable of handling the demand of the Geothermal unit and that I would need Two Deep artesian wells to run it. During the initial interview the Engineer from Egg Geothermal was physically at my house in St. Augustine, Fl, within 20 feet of my existing well and never looked at it or assessed its capability. I was told by the Local Well Drilling Company that each new well would cost $5,500.00 and the pump would cost another $2,500.00. This would add up to $13,500.00 before I even started with the Geothermal unit. I called Egg Geothermal and spoke with the General Manager (Jason Hodges) and told him this was way over my budget for heating and cooling and that I would not be able to afford their system if these new wells were necessary. He told me he understood and would refund me the deposit within one week. They have evaded my telephone calls, e-mails, certified letters and inquiries from the Better Buisness Bureau since then and have never returned my deposit yet. My experience with them has been a nightmare. I feel as if I have been completely Conned by these people. I will probably have to pursue them in Court to get my money back.