I was very happy with ACR. From the initial phone call to the professionalism of the service, everything was great. I had originally called another company that was referred to me, but the representative setting up the appointment was rude and the price was absolutely unrealistic for the little I wanted done. When talking with Becky, not only was she incredibly friendly, but it was apparent how much her company cares for her customers. When the technicians came out, they were professional and attentive to our requests. The only thing that I noticed was the fact that they didn't use the shoe covers when cleaning the carpets, which seemed somewhat counter productive—but then I didn't ask the guys to wear them, either, and know they would have had I asked. I will next time. The price for the service was great, and I will definitely use this service again, not just for carpet cleaning, but for grout/tile cleaning as well (they gave me a quote when they were out to clean the carpets). I also have to commend ACR for pricing ONLY ON WHAT THEY CLEAN!!! The company I called prior to them wanted to charge me a full room price for only a small area which I was concerned about, but ACR only charged me for that small area. It this type of honesty and quality that I look for and cherish in a company—we have only been in the area for a couple of years and continue to look for services that will be ones we will solely use for our needs. ACR has definitely become one of those. Thanks guys!