The initial installation was fine, but we worked with the owner's brother Jeff who was very responsive and professional. Almost immediately after our driveway was done however, we started noticing that there were low spots and that rain would collect on the driveway. We notified Sun Pavers about this and they came out and made a repair. About six months later the repair failed and we were again having issues with the pavers sinking, creating low spots and holding water. Our brand new driveway looked awful!!!! It got very moldy from the water sitting in the low spots. In August 2013 I contacted the company to come out and repair the driveway once again. I was told that they were very busy, and I said no problem I am going away for two weeks, please just have someone call me back so I can schedule an appointment. I received no call. I tried calling them for MONTHS to schedule a call for someone to come out and take a look at the driveway and got no response. I literally tried from August until December to reach someone. Finally I went into their office and was able to make an appointment for the following week for the owner to come out. The meeting did not go very well. He refused at that time to acknowledge the low spots that so clearly exist in the driveway. When I showed him how bad the mold was getting on the pavers because the water is sitting on the low spots, he said that my whole driveway looked that way, that the pavers needed to be washed 1-2 times a year (we had already pressure washed them in September) and he pretty much called me an idiot!!! He left and said he would be back in a few days to take measurements on the driveway to see if it was sinking. That was in early December. It is now mid January and I just got off the phone with the owner. I called them last week to check the status of the measurements and was told that someone would call me back. Never happened. I called them again just now...the owner said our problem is that our grass is higher than the pavers and won't allow for the water drain. Okay, but what about the obvious low spots in the driveway that hold water?!!? I was told by him, and quot;Well yeah, of course your driveway is uneven. The only way to fix that is grade your grass and pay them to re-grade the driveway.and quot; NO THANKS!!!! We had a feeling this was going to happen and have already gotten a second and third opinion about our driveway. In each case we were told there wasn't enough grade underneath the pavers to begin with and they didn't angle the pavers so that water could drain off the side. BUYERand quot;S BEWARE!!!!!!!!! Poor shoddy work done in the first place, non-existent customer service, rude arrogant owner, they don't stand by their work or their warranties....Please if you want your paver work done right and for your sanity stay away from this company and use someone else. I wished we had, now we will have to pay out of pocket to have our whole driveway redone correctly...