I never met the owner of the company although he and I corresponded by email, texts and phone calls. The worker (handyman) who provided both the estimate and the services was on time and pleasant. However, communication between the three of us (myself, the owner and the worker) was sadly lacking. I never spoke with them together and felt the job I hired them to do suffered as a result. I am moving into a new home and wanted to make some needed repairs as well as some esthetic changes. First, a back story. Some years ago, when I lived in an older home, I hired a Handyman Company to repair some holes in my sons room and paint the walls. He said that, after looking at the holes, he would not fix or paint because the wiring in the house (behind the walls) were old and dangerous and that he could not in all good conscience perform the work. I hired him to rewire the house as well as many other tasks and appreciated the fact that he did not just patch some holes, paint and take my money. I did not get this same service with Jack O Trades. The handy man did only what I asked, without giving me the benefit of his experience, which appeared to be considerable. As a result I ended up with half a 'textured' ceiling. As a 65 year-old male who did professional work most of his life, I have limited knowledge of the finer points of home repair. I have done many home projects myself but with a 'learn as you go' type of attitude (and result). For instance, I did not know the difference between texturing a piece of drywall and painting it. So when my outside porch ceiling, which is made of drywall whose tape was peeling off from the Florida humidity, was fixed (taped and patched, not mudded as originally requested) I had no idea that part of it was textured. When I asked what 'texturing ' was, the handyman showed me by showing me one of the walls in my home. Instead, he could have pointed at the ceiling and said, "That part is textured. The part I patched is not!" Then, I would have known that, in order to have a uniformed ceiling, I should have the whole thing textured! And I would have! This showed in the other projects performed. Ceiling fans were put up without note given to the settings of the remote controls. They were the same type of fans, put 10 -15 feet apart. One should have been put up, then synced to the remote. Then the other put up and synced to its remote. This way, each individual remote would control its own individual fan. Instead, the fans were put up and then the remote control turned on. Now, when I turn one fan on, the other shuts off. When I speed up one fan, the other slows down. They also turn in two different directions. I have to take off the motor housing in order to correct the direction of the fan. I paid so I would not have to do these things. I am disabled and cannot do some things that may appear to be a simple fix to others. All in all, pleasant people to work with, but a bit on the expensive side for the casual attitude presented. I did not appreciate being told that, because "the owner's overhead was high" and that "being on Angie's list was expensive', the estimates were higher than others I may have received. I also had to haul away all materials myself. The 3 ceiling fans taken down and the old door. Of course, nothing in the contract said it was to be hauled away, it was just assumed by myself to be part of the clean-up. But, the fans have not fallen down. The door works and looks good (we picked it out), The locks are in and working and the painting I wanted them to do was done at 1/3 of the price by another company. Hopefully, the work done on the roof around the chimney will hold up as I cannot get up there to check it out. So you see, my confidence is low. Update since last review, a patch of gasket placed around the front door for sealing has since come off. ( After 1 month) Since receiving a 'C' rating, no one from this company has tried to contact me regarding my review.