Mike was responsive to calls to schedule, and reschedule when the supplies didn't arrive on time from Lowe's in time for the job. We had special ordered ceiling tiles that took longer than expected to arrive. Mike was great about it and flexible with a reschedule. Mike arrived on time. He measured and cut the tile material to fit an interior tray ceiling and - yikes- the manufacturer-recommended adhesive did not adhere!!! Mike went to a local store and selected an alternate product that worked better, and was able to make-shift tape along the seams until the adhesive could fully dry after the first adhesive didn't adhere and gravity took over!!! Meanwhile, he assembled and put up the light fixture. This job should have only taken a few hours, but thanks to lousy adhesive, Mike showed exemplary patience and got the job done RIGHT! We were so appreciative not only of all his hard work and effort, but his selection of other products, and he cleaned up quite a bit of mess! We definitely are offering him more work!