St Paul Pool Liner Replacement

This job was a night mare and still is. They installed in a rush. They did NOT fix the rusted wall panel. They did NOT use the proper liner lock to hold in the liner. The result was a ruined liner that caved in, leaked all water in the spring and ruined my concrete decking. There is also a hole in the liner from sharp debris that was not fixed after the install. They did not respond to desperate calls to save my pool and a new contractor came and fixed it. They hired a lawyer to go after the money for install. They collected half at the start and wanted the rest. The owner never came out at the time of the install to look at the problems. My pool is ruined.

Do NOT use this pool company. Again I repeat do NOT!! They lie when they say they guarantee 100% satisfaction.

It went great. They replaced my above ground pool liner as it was an insurance claim. They originally installed our pool in 2003. They have been great for customer service and any repair work. I buy most of my pool chemicals there and the staff is great. If you have a doughboy pool, I would strongly recommend The Pool Store. Keep up the great work.

The old liner had eroded. I purchased the new one in June, but they still have yet to install it. The sub contractor has yet to install it.

I should've trusted my dog. He hated him. We ordered a pool liner from him in April 2019. I texted and called after the weather cleared up in May. He rarely responded and when he did say he was going to show up he didn't. Always had some sort of excuse like shipping or he received the wrong item. In the end the liner didn't get installed until mid August and it did not go well. The liner kept falling into the pool as water was added. He left the old liner laying in my grass after saying he would get rid of it. He never showed up to close the pool after weeks of asking. If you see Rick, run. The low prices he quotes is just not worth it. To make things worse, our liner is falling again and we need to find someone else to handle the warranty.

I called for an estimate for a pool liner replacement. I was told that since I didn't buy the pool from them, they were not willing to perform this for me.

We contracted with Dolphin Pool and Spa folks to replace a liner on a pool of a new house we purchased. The install was shoddy. They left rocks, debris and a lot of wrinkles throughout the pool. The worst area being the steps to the pool with horrible wrinkles and the liner pulling away for the pool wall. They had to come out multiple times but only after having a difficult conversation or text exchange. They also ripped our pool cover while removing it to perform replacing the liner. We ended up having to map each and every area there was debris under the liner prove to the company there was indeed debris under the liner. Over 30 items of debris. We also discovered during the pool floor inspection that they had not repaired issues with the pool concrete which was part of their proposal and cost. The next larger issue was regarding the warranty of the liner and the liner itself. I asked the company repeatedly for warranty documentation and was given a link to only the terms of the warranty coverage and a statement that their company covers the warranty and registers the liner for us. Called the company that made the liner and they have no record for 'our' liner, the company registering a liner or us. So, I then asked for the serial number for our liner. And here's where everything started to fit into place as to why the company did not want to provide us with the serial number or actual warranty information.... You see we selected this contractor because of a promotional upgrade on the liner. It was an upgrade from a 20mil liner to 28mil. We even informed and confirmed with the contractor that the liner we selected through him qualified for the promotion upgrade and because of that, we approved their proposal. We wouldn't have ever selected them without this promotional upgrade. I had the contractor confirm that they had installed 28mil pool liner, the contractor confirmed that they had installed a 28mil pool liner, so I then called the manufacturer with the serial number to confirm warranty and liner specs. It turned out the contractor didn't install a 28mil pool liner, they installed a 20mil liner. Reached out again to the contractor, the response was not good. Definitely one of the worst contractor experiences I have ever had. I would suggest looking elsewhere for your pool and spa needs.

The provider installed a pool liner in 2013. One month after install, the pattern on the liner rubbed off on my skin. After several visits from Dolphin staff, we reached an agreement that Dolphin would replace the liner in the spring of 2014. I have this in writing. However, between then and May 2014, the company changed hands. Despite numerous phone calls on which the new owner stated he would make it right, with each subsequent call he said he dropped the ball and forgot. In fact, he asked me who I was on more than one occasion. He had a completely different answer every time I talked to him, he forgot, he was waiting on the liner manufacturer, he was going to send me something, he was going to call - never did he follow through. After more than three months of calls and frustration, I finally asked if I needed to find a lawyer to resolve the situation. He asked for one more shot to "make it right". Instead, what he did was call me and tell me that my pool cover caused the damage and they couldn't do anything. The offending pool cover was purchased nine months AFTER I reported the damage so there is NO possible way his statement is true. Take your business elsewhere! The new owner is dishonest and unethical and apparently has issues with memory loss.

Terrible. I asked 2x for someone to come out and give me a quote on replacing my pool liner. Both times they made it seem like I was bothering them to come over and look at what needed to be done. Finally, the owner himself came out after my second request. Said it all looked good. The liner is 13 years old! Liners have on average a 8-10 year life span. This one was showing signs of its age, and the floor was also in rough shape and needed to be re-done. There was also some question as to whether one side had settled enough to be fixed. It was time, and I wanted it replaced. The rest of the pool and equipment is still in really good shape and it was time for the new liner and floor. I was willing to pay for professionals to come out and do the job correctly. I went into the store for a 3rd time and talked to the head service person and expressed again that I wanted it replaced. He took down a few notes and told me " he was going to talk to the owner on Monday and they'll get right back to me." Six days went by and I had to stop in for more chemicals. The service person walked out of the back room, looked right at me, turned and went back into the backroom. Never acknowledged me or explain the delay in getting back to me. Another week went by and I get a phone message from the owner seeing if this note requesting a liner replacement was the original one or if this a new request. This makes me wonder what the communication is between the owner and his head service person. Their message was sent loud and clear, they were not interested in the job or my future business. I just wish they would have said it right off the bat so I could have moved on and got the job done a few weeks earlier. I found someone else and hired the job out. I have been a customer of Blue Fin for over 10 years, purchasing all my pool chemicals, misc pool supplies and even a pump from them this past spring. The past 2 seasons I've seen a major change in this business and not in a good way. Changed up their product line and loosing some great staff. This service issue was the last straw and lost Blue Fin my business.

I will use Kalifornia Pool and Spa in the future based on a visit and estimate from the owner. I was impressed by the fact that he assessed our situation and recommended we hold off on spending any money right now because the condition of our pool was not as critical as we thought. He was obviously respectful of our needs ahead of making a sale for himself.