I was installing a new fence, using a contractor found on Angie's List, and they severed my gas line that runs to my gas grill. They did partial due dillegence and had Gopher One come mark where all utilites were. Unfortunately the fence company did not mark where they would be digging, therefore the gas line was not marked. They would not take responsibility for severing the gas line, which left me scrambling for what to do. I had to call Centerpoint out asap, to make sure all was ok. Well Centerpoint also would not take responsibilty for their error in not marking there was a gas line and Red Tagged my home, they shut off the gas completely. I had yet to use Pronto for any services, but had them out for an estimate for an ac unit once before. So my first call was to them. I spoke with Katie, I believe, in the office and she was so nice and helpful, and understood my frustation with my contractor. By the end of the call I had Pronto scheduled for the next day. Matt came out and was very kind in his explanation of the full cost, even though I was beyond frustrated that I had to put so much money that was unexpected. I asked how much it would be to fix the line to my grill and he suggested that we go another route instead of having the line trenched in the yard. He was unable to do it that day, understandable, but capped off the line and turned the gas back on to my home. He scheduled another date to come out to do the line. The following week Matt and Mike arrived and within 1 hour had my gas grill back up and running. They were friendly, knowledgable and told me they would be back later that night for a hot steak off the grill! While I was upset with the fact that I needed to have to use Pronto and their services, I cannot imagine using anyone else. They are go above and beyond in their customer services as well as the work they do.