St Paul Pool Remodeling

10 years ago I had a new pool installed by Kalifornia Pools. 10 years later, I can say I have an awesome pool. No major issues. The owner Nick is always available by phone or email to answer questions. And will always send out a tech for service or emergency. I purchased a great produce. I highly recommend this pool company.

It started very well. The sales person (Scott) was very responsive and accommodating. We ended up choosing to work with a different landscaper than they usually work with since we were more comfortable with our own guy. The coordination between our landscaper went very well and there were no issues. As we got into the summer, they were clearly managing multiple jobs and they started slipping. It would take me to call Scott to find out when they were coming next to keep going. Communication was not very proactive on their part. The problem really started at the end, while I was overseas on a business trip. When I got back I realized they had poured the concrete around the pool about 2 inches too low, preventing the automatic pool cover to fully retract under the pavers around the pool decking. Although this unique feature was clearly discussed during the design and pricing phase, it was portrayed as news to him. Together with our landscape designer, we tried offering several ideas (some very simple) on how to somewhat correct this, but they did not seems that interested in finding a creative solution to fix it. After repeated attempts, several calls and emails, I am still waiting on empty promises, missed deadlines, and unreturned calls. After spending over $100,000 on my backyard project, I now have to live with an eye sore and most importantly a safety issue because my kids can get their feet stuck in between the pool cover bar and the pool decking. If you are looking for a standard pool, they are your guys. If you are looking for something more unique that requires a little creativity look elsewhere. If you do hire them, make sure to negotiate a significant amount to be paid after your own final inspection and complete satisfaction. They insisted in full payment after they deliver the materials. In hindsight that was my mistake. After final payment, I just couldn't get them to complete the work to my satisfaction.

They respond right away. They were here within a few weeks, while the other companies were booked or didn't respond.

Presitge Pools installed our pool over 8 years ago. Most recently we experience a loss in our family but still needed to work on maintaining our pool. Prestige Pools is a family centered company and went out of their way to be sure I had what I needed delivered to my home so it was available when we needed it. Our pool is located at a second home over 1 hour away. i feel I have a great team in the Prestige Pool staff as they are happy and willing to help me maintain my pool long distance.

THEY WERE RESPONSIVE, UP FRONT AND HONEST. THEY RUN THEIR BUSINESS WITH INTEGRITY AND HONESTY AND I TRUST WHAT THEY ARE DOING.

I worked directly with Ginny, who is one of the owners, but all of her staff is great. The worker also re-piped the duct work and did a good job. They also do free water analysis for your pool, and I consider them very reputable. I would certainly recommend this company.

Chuck was excellent - highly recommend. He was punctual, professional, had innovative solutions to help fortify and stabilize a 19 year old deck around our swimming pool. Great job and will definitely hire again.

I hired Kalifornia Pool to remove an in-ground pool and re-landscape afterwards. The price was right, but nothing else went well. The project should have taken a week to 10 days but it ended up taking 40 days. They started the project in early spring before road restrictions were lifted or dirt and sod were available and when there was just one dry day in the weather forecast. It turned out to be one of the rainiest periods in history. My yard ended up turning into a huge mud pit that wasn?t graded properly for drainage which caused my basement to flood along with other property damage. It took weeks for the yard to dry out sufficiently for the project to be completed. They did try to fix all of the damage including drying out the basement, repairing a fence, rebuilding a retaining wall, and replacing perennial plants. But the end result isn?t good. The sod is lumpy throughout and there is a large area where standing water collects after it rains.

Hired 8/2003 to build an in-ground swimming pool. Our first season (spring 2004), we experience washouts of the cement-like pool bottom. We asked them to repair the holes when closing the pool in the fall. They said since ground water caused the issue (in their opinion) it wasn't covered by the one-season warranty. There's nothing in the contract stating warranty does not cover ground-water related issue. We've since had a cracked skimmer, more wash-outs of the bottom, and a liner torn in two spots, and they've repaired nothing at their expense, stating ground water caused the problems. They struck water when they built the pool, and expressed no concern. They at no time advised us before or during construction that ground water could cause problems, and willingly built the pool on our site, stating no concerns. We since found out they failed the city footing inspection, but finished the pool anyway, and never completed the final inspection. Overall, a very shabby operation.

The owner of the company, Tom Lodahl, was in charge of everything and he had a couple of helpers. He was here on time and left everything clean and neat. He was very personable and professional. I recommend him to anyone.