I purchased about 1,000 square feet of luxury vinyl plank flooring from Neil's which they installed in October of 2015. I could have saved a couple of dollars per square foot buying from a chain, but I thought it was important to buy locally. Boy, was I wrong!!! I had carefully orchestrated movers, painters, Neil's Floor Covering, and the movers to put my furniture back. Neil's called the day before they were scheduled to say that they had to finish a "big job" and had to push my installation out a day. Luckily my mover was OK with coming back a day later. Because of the delay, I couldn't be there when they laid the floor, so I have reservations that they actually laid the brand-name floor that I bought. I have pictures of the box of leftovers they left and they have torn off all evidence of brand names and color names - why would they do that if that if they were installing the name brand I ordered?? After looking at my flooring for several months, I decided that there was a flaw in Neil's installation. So I started calling them in July of 2016. After many more calls from me, they finally sent someone out to "fix" my floor in December 2016 - 6 months after I originally called them to report the problem. When the guy finally came out to fix the problem, he actually made it worse. He discovered that there was a rock under the plank that was causing the problem (why didn't the initial installers notice that - it was about the size of a walnut - not easily ignored!). So the fixer guy lifted up that plank and pulled out the rock, but when he tried to put the plank back, it was obvious that something was wrong. Since it was early December and the fixer guy said they were really busy through the holiday and I was going to be out of town for Christmas, when he asked if I could wait to have it fixed until after the holidays, I said, Sure, no problem. I waited until March to hear from Neil's and didn't hear anything, so I finally called them and was told that my repair was their "NUMBER ONE PRIORITY" but it would take some planning because they would need to send two people. Now it's June, and I still haven't heard anything back. I just called them and Sheila told me that she would call me back tomorrow with a date that they can come fix my floor. Stay tuned....I have NO confidence that they will fix my floor any time soon, since it's been over a year and a half since they screwed it up.