We called mid afternoon to ask someone to come out, as we had no water. They were able to come after 4:30, and showed up by 5PM. They were here about an hour, and checked everything, determined that pump must have failed. They couldn't complete, as not enough daylight, so returned about 7AM next morning. They were able to access well and remove pipe and pump by hand, in order to not drive over the garden, and since porch overhang would have interfered with equipment. They explained everything as they went, removed the pipe, and the pump, which was over 45 years old! The pumped out the well to remove some of the debris, and put the pump in a bit deeper than it had been previously. They also put on a pressure gage. They got the system back up and running, and also shocked the well, since it had been opened. It took the two men over 4 hours to complete the job. It was great to have things done quickly! The estimate they gave me was within a few dollars of the final price, even though they needed to use a different size pump which was more expensive, and they removed everything by hand instead of machine.