Arthur was very quick to respond, helpful and flexible in diagnosing our issue and solutions, and skilled and thorough in his work. I wanted to replace a shelf and countertop microwave above our stove with a new microwave range hood, but wanted some help as it was a two person job, and wanted more confidence in installing a heavy appliance. Arthur came to look and saw that the cabinet above was too tall to fit the appliance, so he first took out and attempted to modify the existing cabinet to fit. After some tinkering, he determined that it would be safer to get a new, shorter cabinet instead as it has to support some of the weight of the microwave. He did not charge me for the time spent on this diversion. I purchased a shorter over-the-range sized cabinet from a box store, and Arthur came back a few days later to install it, a finishing sideboard, and the microwave. He did a good job securing them, and reinstalled the top trim that he had saved when he took out the original. Looks and works great now!