Matching on Angi
Home Security Systems
We received 3 bids for a home alarm system. Two of the systems were comparable (a combination of hard wire and wireless) and we chose the one with higher upfront costs and a lower monthly monitoring fee. When the technicians came to install the system they discovered they could not get wires up to the second floor where we wanted a key pad installed. This was after several hours of checking and probing. Our options were to install a wireless remote keypad, which differed in style from the first floor keypad, or to use a wireless system for both up and down stairs keypads. The salesman brought over a wireless remote to show us what it looked like. We knew we wanted both keypads to be identical and rejected that option. We were not pushed to make a decision at that time and the salesman and technicians left. Our options then were to go with wireless identical keypads or chose another company and see what they could do. We thought it over and decided to continue with Silent Knight. A new installation date was set and the system was installed and tested and we were shown how to use it. Since then I have called the company with minor questions about the system and have received answers in a timely manner.