I was delighted with the entire process. Jeff is very easy to talk to and courteous and gives what I felt were honest recommendations and the craftsmanship is flawless. I own a house built in 1940 and have a set of bay windows that were improperly installed probably 10-15. The aluminum aprons were installed backwards so when it rained, water flowed into the water sill, not away from it. Also, the exterior aluminum wrap had been installed haphazardly, so water was getting through several seams, into the base of the window, and trickled down into my basement. I had no idea how severe the damage was, so I decided to get the windows completely replaced. In total, I had five different companies come out to take a look. One company didn't want to do the work because it was "too erroneous" and another company never got back to me. Capital Siding had the highest bid but not by much, and their solution seemed to be the best and also involved the most work. I'm very happy with the completed project. Looking at the exterior of the house, the new windows match the other windows perfectly, which was extremely important to me and tough to accomplish. The same is true looking at the windows from the interior of the house. They also made subtle changes to the eave and overhang so that water would pour off the roof instead of flow down the window. This was a nightmare of a task because of the intricacy of the eave (this is why one of the one bidders told me he didn't want to do it), but like everything else, it now looks perfect. The real test will come in the spring with the rainstorms but feel very comfortable that my new windows will withstand our MN storms.