Sales person was Tom, installer was Ed. Entry foyer, kitchen and dining room already had hardwood that had been installed 10 years earlier. Never thought I'd be able to get the same exact flooring to complete the great room, but it was still available. I got bids from 3 places. Bayse and one other were about the same price and one (national chain) was lower. Since I prefer to deal with local businesses, I chose Bayse. Tom came to my home and took detailed measurements. They ordered the material with a 50% deposit from me. The wood was delivered to my home a week before the installation so that it could acclimate to the conditions in my house. Since the installation was to be right against the existing hardwood, Ed spent some time with me before the installation to be sure I knew what to expect and he worked to align the boards of the new section with the boards of the old section. The end result was very nice. No one could tell that part of the floor is 10 years old and part of it is brand new. There was as very small gap between the fireplace marble hearth and the new wood that was too small to cut a board to fit so Ed said he would have to come back to bring some trim to make it look good. That took about 2 weeks to accomplish, but meanwhile it could barely be noticed and I didn't pay the last 50% until it was done. All in all, I'm very satisfied with the product, the installation, and the customer service. Would recommend Bayse's to friends.