St Louis Floating Floor Installation

Salesman Steve came to our house and inspected the basement area where the floor would be installed. Area was approximately 900 sq. ft. and had been cleared of all furniture (except for a couch, a desk, and a computer table). All prior flooring had been removed, so that concrete floor where new floating vinyl tile would be installed was exposed. Steve measured the area and said that some floor prep would be needed and that the proposal includes an allowance for the floor prep. Received a proposal for about $6,000, which Steve said included 3 hours of prep time and estimated materials. We placed the order for the job and paid 50% up front. Mid-West called to say materials were in and we scheduled the delivery and installation. Delivery was scheduled for the first delivery of the day at 8:00 in the morning. On day of delivery, no one had arrived by 8:30, so I called Mid-West and spoke to Brian in Customer Service. He said the truck had arrived and that no one was home, that driver had called and texted the contact number on the order (my cell phone number), and that there was no answer or reply. I told Brian that I had been home all morning (I had) and that I had received no call or text on my cell phone. Brian said the driver would need to reschedule for later in the day. I told Brian that was not acceptable that the delivery needed to happen as soon as possible (now). Brian said he would call the driver and see what he could do. Brian called back and said truck would arrive in about 10 minutes, which it did. We determined that the problem was that the driver had gone to the wrong address and had called and texted the wrong cell phone number. Two installers arrived on time the next work day. Steve the salesman also showed up. Installers told Steve they needed more materials and floor prep time than he had estimated. The proposal included a clause saying I was responsible for extra time and materials not included in the proposal. Steve asked if it was ok if there was some extra prep time and materials. I agreed, since materials had been delivered and paid for (I assume that the 50% down payment covered the cost of the flooring materials) it seemed I had little choice. Floor installation took 3 days instead of the 2 days in the proposal. I received the bill 2 days after the work was completed. The invoice included an additional charge of $1,600 over the proposal for extra labor and materials. I contacted Steve, the salesman about 5 days after I received the bill. He told me that there was nothing he could do, that there was no way he could tell how much prep time and materials would be needed, and that the proposal said I was responsible for extra labor and materials. I told him that billing for more than 25% over the proposal was not acceptable. Steve said he could check with his boss. I said he should do that. His boss, Brian, called me back within 5 minutes. Brian asked me what the problem was. I asked Brian if he had discussed my bill with Steve. Brian said yes. I told Brian that I was not happy with the extra charge on the bill. I said that I understood I was responsible for extra prep time and materials, but that if Steve misses estimates by more than 25%, then he is in the wrong line if work. Brian said Steve was one of his best salesmen, and that there was no way that he could know the condition of the concrete floor and the prep time required. I told Brian that the entire concrete floor was exposed for Steve's inspection when he bid the job, that the installers knew immediately that additional time and materials would be needed, and that Steve could have brought in an installer to look at the job before he bid it to help determine prep time and materials. Brian said he could take $300 off the bill. I told Brian, that was not acceptable and he should talk to someone else that could do better. Brian told me he was the owner and that $300 was the best he could do. I told Brian that since the original bill included 3 hours of prep time (this according to Steve) that I would pay for an additional 3 hours and the billed price of $530 for the materials (which I assume is the retail price). Brian said he did not find that acceptable that his final offer was to take $500 of the bill. I told Brian to send me the adjusted invoice and that I would consider it. We have used Mid-West in the past and found them to be reputable and to do good work. I have worked in the residential construction industry. The labor rate charged for extra work ($90/hr.) is generous to Mid-West. This bid certainly seems deceptive to me. If the proposed amount had been as high as the actual amount charged, I would have had to reconsider doing the work. In my opinion, the amount charged should not have been more than 10% over the proposed amount.

This company is the best, seriously the customer service is awesome! Not to many around like this anymore.

This is the second time I've used Champion. First time was 2 years ago. I picked them because they were certified. Never heard of them. My first experience with Champion was amazing. This second experience was better than amazing. I was really, really, really nervous about replacing and installing my shower floor. I've waited almost a month before leaving this review because I wanted to test that new shower floor over and over and over and over again before I wrote a review. Perfect. Not only are the floors what I asked for, the floors look better than what I asked for. Another great experience. Can recommend with confidence.

They were very good. The job went fine. They were very responsive. They had to come back for a few spots that they missed, and they did that. I never had any problems with them. The price was fair. The quality of the work was very good.

This was the 3rd time I have used Mc Cullough's and as before they did an excellent job. Professional - Respectful - Thorough are a few of the words I would use to describe them.

The workers were very meticulous in the way they installed the floor. They moved our furniture to include the washer, dryer, range and refrigerator and carefully put them back. The joints and areas around the baseboards were perfectly cut. Sam Lance helped us pick out the material and the color that would go well in our house. They have installed carpeting in the rest of the house before and it was also a great job. Don't hesitate to use them they are great.

Great experience. Helped with the design of the wine cellar, provided suggestions with materials, details, etc. Integrated a cooling unit in the cellar to maintain temperature of wine. Did a great job installing flooring and baseboards on a basement remodel (over 1500 square ft. of flooring).

We have had him twice before and he does plumbing, electric, painting, flooring, and anything we need done and he does a very fine job in a quick professional way.

A++++++ From start to finish! It was fantastic working with Cid and his crew. They arrived when expected and stayed late to finish the job. Very friendly, reasonably priced and professional, and the finished job looks even better than I anticipated. If you are looking for a first class business to install flooring, I would definitely recommend CVM. I cannot say enough good things about them.

I love love love these floors. It transformed the entire room. My son wants Motto to install floors in his room now too. After the installation my teenage son was so surprised at how the room looked. We decided to schedule installation for his room because we love the final product. My dog even loves to roll around on my floors. The owner and installers were super nice and approachable too.

They did the construction part of it. They were neat and did a good quality job. I would recommend them. They were always very responsive. It is essentially a 3 men company. They installed flooring, ornate crown molding, kitchen cabinets and appliances.

From the beginning, Nick was extremely professional. He thoroughly inspected the area where he was doing the installation at. I had some moisture issues, but due to his years of experience and expertise in installing floors, he was able to resolve the issue. He was always on time and cleaned up each day. He called me daily to let me know the progression of the job. He was able to complete the job a day early, which was wonderful. I would highly recommend Motto's Flooring. I had a great experience!

I scheduled the appointment with Jon, the owner of the company. I told him what I was wanting to have done. He told me it would not be a problem. The appointment was scheduled quickly. Greg showed up at 7:00am to start working for the day. He had me show him what needed to be done and told me what he thought he could accomplish for the day. He installed the flooring in both bathrooms as well as changing out the toilets for me since he had to take the old ones out to do the floor correctly.When he was installing the floor in the children's bathroom, he noticed that the door knob was loose, so he fixed it and then checked the other doorknobs and fixed them as well. I had bought a new storm door to be installed by a handyman and I had asked Greg to replace the old one with the new one. He fixed the old one instead and that saved me $115 because I get to take back the new one. :-) Greg's day ended at 3:00 and there were still a few items on my list. He or Patrick will be out this week to finish the work for me. I would definitely hire JP Frisch again because his people are willing to do the work that I needed done, as well as fix things that I didn't realize were problems. They charge per hour for labor, which is why Greg fixed the doorknobs which took less than five minutes. This got him his full hour and it definitely got me my money's worth. They are easy to work with as far as scheduling. Greg was great with my children who are home schooled. He was a complete gentleman with quality manners. I look forward to working with this company again in the future.

They were very responsive during the selection and pricing process, as well as the installation process. Very accommodating and easy to work with, and the installers were professional and excellent.

Dave Buchanan was sub contracted by my contractor to finish newly installed floors and strip/sand refinish two adjacent floors in our dining room and kitchen. While getting floors refinished can never be described as fun, I can say it was much less of a hassle than I had expected. They came out on time and were pretty flexible as needed. The process takes a few days as they need to Sand, Stain and then apply several coats of poly on top. Dave uses only quality materials and his team is pretty meticulous about putting up plastic, cleaning up to avoid the inevitable dust from getting out of control. Would recommend.