The whole project went TERRIFIC! Dealing with Mike Mayer (Sales Manager) was outstanding. We wanted a US Floors cork floor that he didn't carry in the store, but he found the distributor. He promptly came to the house and measured for the cork floor and the carpeting and gave us a VERY FAIR price the same day. Trims around hardwood and cork flooring can be expensive and have other shortfalls. Mike suggested we use custom hardwood trim instead of the factory. He did on OUTSTANDING job in meeting that commitment. Both the cork and the carpet installation crews were terrific to work with. We had a very small issue with one spot on the cork floor and that was PROMPTLY fixed. Another point is this installation had to be coordinated with our Kitchen Remodel project. Mike worked with the remodel contractor to meet their schedule requirements. The whole project (floors and kitchen remodel) was done in the agreed time schedule. Both Mike Mayer and the Owner, Randy Bayse, were great to work with. They gave us a fair price and performed PRECISELY to their commitment. They EXCEEDED our expectations for customer service. They are a local St. Charles business that has earned our loyalty in future projects and rightfully deserves our community's support.