St Louis Central AC System Installation

We went with a Trane system with 2-stage 96% gas furnace, 2-stage 17 SEER air conditioner and variable speed fan. We chose those features mainly to reduce noise and improve comfort. We replaced our old system because it was old and very loud - it still worked fine. The furnace noise came from the 80% furnace's inducer fan and the main blower, and was so loud we had to turn up the family room's TV volume when the furnace was running. We didn't want to wait until existing system broke down and then be under pressure to make quick decision about replacement. We're now retired and home a lot, so we wanted to get a new quieter system now while we can enjoy it. Plus federal tax credit program ends this month. We obtained four bids from contractors with good records on local Angie's List. We rejected the lowest price because the equipment manufacturer had relatively poor showing in Consumer Reports' frequency of repairs report. The natural gas cost savings didn't justify the extra cost for 96% furnace over 80% furnace (15 year payback based on last winter's usage), but we went with 96% anyway because it is totally enclosed ahead making it quieter and it won't draw cold air into the house for combustion, and it is environmentally better. Based on my analysis of gas bills, our annual natural gas usage should drop by 14%, but due to gas company's rate structure, our annual cost will drop by only 7%. Having a more efficient system in place should protect us if gas rates increase. The new outside unit is much taller than expected (45"), due to much larger coil required to achieve high efficiency. My wife had wanted it moved away from under the dining room window, so our original scope was to move it to the other end of the house. With the much larger size unit, we're now really glad we did that. The new system includes some very nice humidity control feaures. The thermostat knows relative humidity based on an outside air temperature sensor. During the heating season, the thermostat controls the humdifier's water solenoid. During the cooling season, the new system will supposedly help remove excess indoor humdity by running the air condtioner longer and slower, which should improve comfort while keeping a higher temperature setpoint. We reused our Aprilaire pleated air filter cabinet (takes #213 filters) which was just one year old. We also reused our Aprilair humidifier which was old but still in good condition. The contractor installed the furnace on isolation pads and also installed fabric connectors between the furnace and the supply and return ducting. With the variable speed fan and the totally enclosed 96% efficiency furnace, the new system is definitely much quieter than before. Installation took 1-3/4 days. Heat was restored by end of first day as promised. All of the contractor's people were clearly committed to satisfying our needs. The contractor provides lifetime warranty on top of equipment manufacturer's warranty, but getting the benefit requires our using the contractor for annual maintenance which will have a continuing cost that we hadn't been paying before. The only shortcoming of the new system is that we'd prefer to have the fan run continuously on slow during the day in the winter, and then have it cycle on/off with heat at night. We can do this manually, but it can't be programmed into the new thermostat. We set our themostat down to 60 at night in the winter, and don't want cold air blowing during that time. During the day we prefer to keep the fan on at slow speed to keep temperatures even and to collect dust.

They were great. They called me a head of time and they were on time. The guys were really friendly. They cleaned up after themselves well and they made sure everything was to my satisfaction, which it was.

Every thing TOP NOTCH, nothing less than excellent , All my concerns were addressed up front , Hats off to Bernie , Murphy , and the Crew that performed the work, The TEAM, will be my go too folks for any more of my HVAC needs THANK YOU Indoor Comfort TEAM

They came out right away after I called and were friendly and extremely knowledgeable. The work was professional and they explained everything to me.

Our central air conditioning stopped cooling and Rhymes found that the evaporator coils had at least one unrepairable leak. We were fortunate that Rhymes had an opening in their schedule and were able to remove the defective coils and do installation of a new unit only three days after ordering it. The technician arrived in early afternoon with the replacement coils but upon close inspection of the unboxed unit found that the Lenox warehouse has given him the wrong one. So he went back to the local warehouse and got the correct unit and installed, tested it for leaks and refilled with refrigerant. The whole process took about three and a half hours. Our air conditioning is working great again, before the summer heat returns.

Called them on a Friday a little after 3PM. They were here by 5:30 and got the work done promptly. Did not attempt to snow job me into additional work. Repairman was polite and professional.

Everything went well. This is the 2nd time that we've had Best Air out to service our heating and air. We called this time after purchasing a new house and wanted someone to inspect our furnace and air units. We called Best, spoke to the owner and was able to settle on a date the same week. Greg showed up on time and went to work. After about an hour and a half he said everything looked fine and that we should see an improvement on our bill since both the furnace and AC unit were much newer and more efficient than what we had at our old house. He emailed us a detailed copy of his report the next day. I would recommend.

I contacted several HVAC contractors that provide those services in our area. Some of them did not respond to my telephone calls and emails. Some responded but were not able to offer the services quickly enough so we could replace our central A/C before the hot summer weather arrived. One eventually responded and came to our house but did not timely provide a firm quote. One HVAC Contractor other than JT Dunn provided a firm quote but it took several weeks to actually get the written quote in hand. JT Dunn Heating and Air Conditioning responded promptly and appropriately to my requests for information, provided a complete and detailed written quote and followed up to ensure that we had the information we needed from them so we could make an informed decision. We agreed with them on the products, services, price and start date for the installation, and everything was put on a written contract. The air conditioner works great. We'll find out about the furnace when the weather gets cooler in the fall but I assume it will work fine as well. The JT Dunn Project Manager, Jimmie Jones, provided timely and useful information, showed up when he said he would and followed up with us during the entire process as the actual work got underway. The installation crew started per the contract, finished slightly before the estimated time to complete the job and were careful to avoid causing any damage to our home during the install. My wife and I were treated with respect and courtesy. The entire process, including our experience with JT Dunn Heating and Air Conditioning, was much less stressful than we thought it would be.

Paul came out and gave me an estimate to replace my air conditioner. I wanted the outside condenser unit installed in a different location and he discussed alternatives with me. When they came to do the work they were on time and professional. I was impressed that Paul came out to walk through the job with them and make sure that they understood exactly what we had agreed to. The weather was still cold, so they told me to call back as the weather got warmer so that a tech could come out and make sure that the air conditioner was working properly.

I was very pleased overall. The receptionist was polite and I had a repairman at the house within 3 hours. The repairman paged me prior to meeting me at the house so I could stay at work as long as possible. The problem was quickly taken care of in a polite, thorough, somewhat impersonal way. The overall cost was acceptable.

We absolutely love both units. The installation was very professional. John and his son did a great job and we couldn't be more pleased. The Amana Air Conditioner is very quiet and delivers outstanding cooling performance. We love the wireless thermostat and wouldn't get a central air conditioner again without it, especially if you own a two story home.

They service our heating and cooling units. They come in the Fall for our furnace. We have not had any problems with the furnace or the central air. We will call them in the future for maintenance on our systems.

Steve Aversa was recommended by our neighbor, who swears by his reasonable, prompt service and the fact that Steve is available for weekend and evening emergencies. He returned our calls promptly, arrived when he said he would and found a solution to the problem. Although the issue did require a return visit and a charge for a second service call, there was no charge for labor the second time and since then the unit has worked perfectly.

Our old A/C went out the week before July 4th. I was desperate to get it fixed as quickly as possible. Total Comfort Group LLC was the only company of the three I received estimates from who were able to move things around and get it installed the day after July 4th. They convinced us to replace the entire 30+ year old system since the current energy efficient air conditioners required an efficient furnace to work properly. They were only able to hook up the A/C and said they'd come back the following week to hook the rest of the system up and fine tune it. They were polite, neat, friendly and I think they did excellent work. I'm thrilled they accommodated our "emergency" so I could sleep at night in comfort. They refunded some money when they were unable to vent the hot water heater to code by putting a vent liner in the chimney due to how the chimney was built. My only concern was they were a little lacking on follow up with the remaining work. To be fair, they never asked for payment since the work was not completed. One day the following week we had an appointment to finish the job and they didn't show up until they were called, then came late in the day and we had to re-schedule the appointment to the following week. I realize a cooling business is busy during summer months and emergencies arise, but consumers appreciate a call and reschedule early in the day instead of waiting all day for a no show. We finally got everything taken care of but I personally feel they should be more proactive and better organized for appointments. I felt like I had to keep calling them to schedule appointments and then verify they were actually going to show up to finish installing the furnace, check the settings, put a pest screen on the vent, etc. On the other hand, I appreciate their willingness to finish up after normal work hours so we didn't have to take time more time off work.

Appreciated recommendations for air conditioner and furnace. Installation team was very professional and did a great job.