I have no problem with the work done in the basement, and the carpeting on the stairs. The hardwood looks nice, but was a disappointment because they didn't order the bamboo that I wanted when they said that they did, and when they did get around to it (just prior to installation time), they found that they couldn't get it for 2 more weeks which would have tacked extra time on to an already over-long project. I had to pick something else at the last minute. The vinyl in the kitchen is horrible horrible horrible. I don't really understand it, because they installed the same vinyl in the laundry room and there's been no problem with that. The installer kept complaining about the glue not being tacky enough, my house not being warm enough. . .from day 1 the tile around my range and refrigerator has been cracked and buckled. They simply would not come back out to even look at it. Several days after installation, some of the tiles had the top peal off, leaving plain grey splotches. I spoke with them about this and they have never showed up to replace them.