I'm extremely pleased with the entire process and the final product. This is a family owned business and they take a lot of pride in their workmanship and products. I originally stopped by their showroom because I pass it everyday on my way home from work on Hwy 101 in Santa Clara. The lady in the showroom was very nice and took the time to show me the different materials and options they have. I scheduled an in home estimate and the owner Wayne came out and took basic measurements and gave us an estimate. The price was very competitive compared to the other bids we had already received. It was a no brainer, we signed the estimate right way and paid a 50% deposit. Wayne's son Ted came to our home about a week later and took precise measurements and helped me match the color to my existing trim. I was given an expected build time of 6 weeks, which is about normal compared to the other estimates I was given. 5 1/2 weeks later I got a call and was told my shutters were ready and I scheduled the install for 3 days later. Two guys came out to do the install. It took them about 45 minutes per window. They took their time and were very meticulous. I am a stickler for small details, if something is even a little crooked I will notice it and it will bother me. I honestly cannot find any mistakes, they did a fantastic job. They caulked the trim around the window/shutter frame and even caulked the stops on the inside of the window where it touches the window sill. All the nail holes were also caulked really well, I can barely find where the nails were placed. They were very careful with their equipment and cleaned up all their mess. They laid a blanket down on my wood floors to organize their tools on and even had a foam square that they set on my countertop so that their tools wouldn't damage the granite. Overall I am very pleased with the finished product, but mostly I am pleased with the level of customer service I got. The whole process was very easy and everyone I came into contact with was a pleasure to deal with. I will be recommending them to friends and will be using them again if I ever move in to a new home.