Phil emailed me about 15 minutes before his scheduled arrival. I had a shower faucet that was leaking and the cartridge needed to be replaced. Phil tried to remove the cartridge but it was stuck and would not come out. He gave me three choices- (a) put everything back together and the leak would remain, (b) keep pulling on the cartridge but if the pipe snapped off in the wall, I would need to do a shower replacement, (c) replace the whole faucet. I choose to replace the faucet. Another plumber, Dragon, came to do the work. He had to expand the hole in the shower to get to the pipes the needed to be replaced. Dragon sawed a bigger hole in shower, installed new piping, added a new plate to cover the expanded hole in the shower, installed the new faucet and shower head, and cleaned up after the installation. Also, each time Phil and Dragon left the house to get something from their truck, when the came back into the house, they would put on a pair of booties so they would not track dirt through the house. The job took about three hours. I did not get another quote for the job because I used the coupon offer from Angie's list so I do not know how the price would compare to other plumbers.