San Jose Pool Heater Installation

Rick contacted me quickly and came by for initial trouble shooting of pool cleaner problem and a leaking pipe attached to the pool heater. He ran a bit late but fixed the problem on the spot only charging the minimum fee for the visit to make up for running slightly late. This was followed up by work on the pool pumps that had problems including a leak on the main pump. The work was completed in a few days (parts to be ordered) and all the equipment is now working perfectly.

I got a quick response and Armando sent his people to check the site first. He gave me two options and once I decided his people came the site removed the old one. The next day Armando came and installed the new one even it was raining. As a follow up, he called and came again to set the mode to meet my needs. Great service!

Once installed and paid for, Sunbather sent us a letter saying to turn off system in winter months when we wanted it the most. We did NOT want a pool heater for summer months when temperatures are high 90 degF to 105 degF. There never was a need for this heater unless it heats in Winter months which it is not doing at all. Sunbather should have disclosed this BEFORE installing. Also, in first 30 days, the circulating pump broke open and leaked pool water into the ground. Sunbather will not repair it until summer months when system is turned back on. This is another dispute with Sunbather since system is so new all should work now.

Work was done well. However, the wrong timer was initially ordered and when the right timer arrived, they had trouble putting it in.

We highly recommend LPS to anyone looking for a terrific service to keep their pool etc in tip top shape. We've had several pool companies over the past 30 years and without exception Justin and Derek far exceed the others in excellent quality of service, communication, overall maintenance and repair knowledge, timeliness and pricing. Throughout the year you will receive helpful tips and techniques regarding your own service needs or general pool FYI messages. They have continued to exceed my expectations and this is after 3 years of weekly pool service. I almost never ever post reviews, but they deserve the recognition and new business!! Seek them out, sign them up and see for yourself!!!

Our original appt was supposed to on Monday but Sunday we were texted that they couldn't come that day as they had to pick up some material for the job. I think we should have been informed about that earlier then Sunday evening. The price quoted for the job was $350 but the final price was $360. because "he had to prefab some work". I feel if you do this work for a living you should be about to give an quote you can stand by and not change the day of the work especially when we were asked and supplied photos of the old pump, new pump to be installed and the work area.

My Pinnacle 3/4 HP pool pump installed in 2007 did not start. It hummed and then stopped. I did a bit of research on the web and people said it could be starter capacitor, wiring, or impeller. I searched for a few pool maintenance providers near my area that might possibly have the ability to diagnose and repair the pump and found A Pool Patrol on Angie's List. Emailed an inquiry to A Pool Patrol and Rick called me back in half an hour (wow!). I described my problem over the phone, and he clearly explained a few possible causes just as I researched. We set up a time for him to come check on the pump on the same day and he showed at exactly the appointment time. Rick was friendly and knowledgeable. He was very patient to answer all my questions and explained clearly the costs for possible scenarios. He did not find obvious cause on the spot and had to take the pump back to his shop to check on the capacitor and wiring. He called me after about one hour to inform me that it was a bad starter capacitor and he replaced it. He brought back the pump in less than an hour or so and my pump was back to order. The problem was fixed in less than four hours end to end amazingly. I got a bill from Rick including service call, parts, and bench labor, which I consider very reasonably. Overall this is the most smooth experience I had ever had working with any contractors/service providers! Thank you Rick!

Came out promptly to do an initial estimate. Performed the job on time and on budget. Very happy with the results!

Marc and Paul are AWESOME! Let me tell you, I looked around for someone to install my new Pentair Variable Speed Pool Pump. Most of the retail stores such as Pool Time, etc. would not just do the installation, and neither would several other pool contractors. They wanted ME to pay a total of $1,600 for this. They would not do the job unless they also procured the pump, thereby jacking the price way up for me to pay. What a rip off! But then, I discovered the LaBella brothers. They were in touch with me every step of the way as to which specific pump to buy (they even ENCOURAGE their clients to buy online and save $$$). So I bought the pump online for $818 with no sales tax and no shipping costs, and with the PGand E rebate of $100 that I'm about to receive that makes it a cost of $718 for the pump. LaBella charged me a totally reasonable price of $149 for the parts and labor for the installation. Paul installed it and I watched him do it from start to finish. Boy, can he install a pool pump! He explained the entire process to me, he programmed it according to my specs, and I'm about to save a LOT of money on my energy bill. My last pool pump was a 1.5HP and a total energy hog. One other pool contractor (who would not just do the install and wanted to charge me $1600) also tried to steer me to another total energy hog that was a 5HP pump. Boy, I am SO HAPPY I found LaBella's Pool Service. And you know what? Now they have a very happy client, and whenever I decide to hire a pool service (my husband cleans the pool right now), I know who I'm going to call. I've even started to spread the word to my neighbors. So, all you other contractors out there who want to gouge your clients, well, forget about me ever calling you!

Erik is a pool guru, and explains everything about the system, points out areas for improvement but isn't out to sell unneeded equipment or services. He gave me great confidence that my money was being well spent. Homan (owner) came out after the work was done and gave me some training on maintenance of the pool with the new pump and filter. I would turn over my pool maintenance to Sterling if they serviced my area (Rose Garden SJ). Third pool company I've worked with in 2 yrs and now I don't have to look elsewhere.